Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

Job Description

LOCATION

Hybrid Schedule; in-office and remote work

SCHEDULE

Full-Time

To be effective, an individual must be able to perform each job duty successfully.

• Supports the administration and maintenance of company-sponsored benefit programs, such as health insurance, life insurance, disability, retirement, and wellness initiatives. Performs basic to moderately complex responsibilities with limited supervision under general guidelines and direction. Ensures accurate processing of enrollments, changes, and terminations, coordinating with vendors and insurance providers as necessary. Reviews and responds to incoming mail, including completing required forms.
• Provides administrative support of wellness program initiatives by coordinating activities such as health screenings, volunteer events, and fitness events. Communicates updates and events to team members and assists with scheduling and logistics to ensure successful implementation and participation. Works closely with vendors and internal stakeholders to promote engagement and address team member questions regarding wellness offerings.
• Facilitates and participates in new hire orientation sessions and annual open enrollment communications to explain available team member benefits. Provides clear and accurate information about medical, dental, vision, retirement, and other benefit options, ensuring new team members understand their choices and enrollment procedures. Answers questions and directs team members to additional resources as needed.
• Collects, verifies, and organizes monthly payroll data related to team member benefits, such as deductions, enrollments, and changes. Generates detailed monthly benefits reports and billing statements, ensuring accuracy and compliance with credit union policies.
• Oversees and approves benefits-related workflows within the HR Information System (HRIS), such as enrollment and changes. Provides guidance and support to team members, ensuring all required documentation is complete and accurate before processing. Follows up with team members or colleagues when documentation is missing or incomplete.
• Serves as a primary contact for team members inquiries regarding benefits and wellness programs via service ticketing system, phone, Teams messages, etc. Educates team members about their benefit plans, eligibility requirements, and claims procedures. Assists team members in understanding plan details and helps them complete necessary forms or resolve issues.
• Supports compliance with federal, state, and local regulations (e.g., ERISA, ACA, COBRA).
• Takes on other related tasks and projects as requested by management, which may include assisting with communications, updating benefits documentation, supporting open enrollment logistics, or helping with compliance audits.

KNOWLEDGE, SKILLS, and ABILITIES

The requirements listed are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

Minimum of one year of HR experience. Benefits administration experience preferred.

Education

• Associate’s degree is required. An additional two years of progressive professional experience may be substituted in lieu of a degree.
• Bachelor’s degree is preferred.

Licenses, Certificates, Registrations

CBP certification preferred.

Computer/Office Equipment Skills

Intermediate to Advanced skills in Microsoft Office (Outlook, Word, PowerPoint and Excel)

Familiarity with HRIS systems and benefits administration platforms preferred.

Managerial Responsibility

Has no supervisory/managerial responsibilities.

Other Skills and Abilities

• Basic knowledge of employee benefits and compliance requirements.
• Ability to interpret data and identify discrepancies.
• Resolve team member issues effectively and efficiently.
• Strong attention to detail and organizational skills.
• Clear and professional verbal and written communication with team members and vendors.
• Ability to prioritize tasks and meet deadlines during peak periods.
• Ability to adapt in a fast-paced environment with changing priorities.
• Ability to handle confidential information with discretion.
• Ability to collaborate with HR and Payroll colleagues and external partners.

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to sit, talk and hear consistently

Ability to stand, walk and use hands to handle or reach occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)

Distance vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds frequently and up to 25 pounds occasionally

Environmental

There are no unusual environmental factors (such as a typical office)

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

***This Job is not eligible to be performed in Colorado or Connecticut, either remotely or in-person.***

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.