Benefits Implementation Manager

FrankCrum is a Top Workplace!

FrankCrum is a Top Workplace!
FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers’ compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity!

Click here to learn more about FrankCrum!

The Role You’ll Play to Create Success 

We are excited to announce a full-time, Benefits Implementation Manager opportunity! In this role, you will have the opportunity to support the benefits department, sales, client success, and retention by leading and coordinating the setup of the benefits administration platform and ensuring the successful implementation of client’s employee benefits programs through our platform.

1. Identifies learning paths and trains department team members on the benefits administration platform. 
2. Initiates and oversees the setup of new client’s information in the benefits system to ensure accuracy. 
3. Ensures quality control of error reporting generated through data transfers using API, EDI, and SFTP protocols. 
4. Reviews and collaborates with business stakeholders to resolve errors related to payroll deductions and benefits administration data transfers.  
5. Performs data cleansing, preparation, and visualization tasks to ensure data accuracy and identify trends.  
6. Conducts quality checks by cross-referencing internal reports and vendor-provided data to ensure accuracy.  
7. Ensures that data is structured and formatted to support complex processes and system integrations, enabling seamless data exchanges.  
8. Collaborates with internal teams (Benefits, Payroll, IT, and Product) and external vendors to resolve data discrepancies and enhance data quality.  
9. Proposes data visualizations to communicate trends, errors, and opportunities for process improvement to stakeholders.  
10. Designs and implements custom tools or processes to address unique operational challenges where existing solutions do not meet the needs of benefits administration or payroll environments.
11. Supervises the analysis and implementation of process improvements based on data trends and error patterns.  
12. Proposes data-driven solutions to improve the accuracy and efficiency of the benefits implementation and administration process through the benefits administration platform.  
13. Conducts audits within the benefits system to ensure accurate account setups. 
14. Supports the leadership team regarding prospect assignments, systems data entry, report generation, and participant enrollment. 
15. Tracks the progress of assigned benefits implementations in HubSpot. 
16. Reviews and collaborates with the benefits implementation team on the implementation of client-sponsored plan renewals. 
17. Supervises the implementation of new groups and renewals with open market and client-sponsored carriers. 
18. Documents Standard Operating Procedures and training resources for the various workflows and responsibilities of the Benefits Implementation and Benefits Implementation Analyst team. 
19. Assists the Benefits Implementation and Operations teams by troubleshooting and resolving system and setup issues. 

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The Attributes We Seek 

Keys to success in this position include knowledge of federal and state laws related to employee benefits and insurance, including the ACA, Section 125, COBRA, HIPAA, PPA, and ERISA. Bachelor's degree in business administration or related degree is required.  Five (5) of experience with systems implementation and three (3) years of experience with Professional Employer Organizations (PEOs), employee benefits, or payroll organizations is preferred. A  bSwift certification or actively working towards obtaining bSwift certification is preferred.

Our Competitive Benefits

Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including:

• Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family!
• Dental and Vision Insurance
• Short Term Disability and Term Life Insurance at no cost to the employee
• Long Term Disability and Voluntary Term Life Insurance
• Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance
• 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match
• Employee Assistance Program at no cost to the employee
• Flexible Spending Accounts for Medical and Dependent Care Reimbursement
• Health Savings Account funded by FrankCrum
• Paid time off and holiday pay
• Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year
• PTO cash out
• Tickets at Work
• Access to the Alero Financial
• Employee and client referral bonus programs

What’s Special About FrankCrum

FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure.

The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic!

If you want to play this role to positively impact our client's day-to-day business, then apply now!

FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.