Benefits Specialist - WBI - Remote

Symetra offers a thrilling chance to become part of our group as a Benefits Specialist! \n\nAbout the role\n\nSupport assigned Regional Executives and Voluntary Sales Executives for the Life, Disability, Absence Management, and Supplemental Health product lines for inforce business. Accountable for managing relationships with assigned new and existing customers and growing the business while also resolving issues as they arise. The position involves having a working understanding of the external marketplace, generating profitable revenue growth by retaining existing customers, growing business, and achieving customer happiness. \n\nWhat you will do\n\n * Serve as the primary service contact for mid\u2011sized client accounts (100-499 lives).\n * Deliver timely, high\u2011quality customer service with same\u2011day response to inquiries received by 2pm.\n * Build strong relationships and collaborate with internal teams to resolve service issues and provide consultative support.\n * Support new business implementation by partnering with Implementation Managers and participating in client onboarding calls.\n * Handle daily service operations such as AOR changes, licensing updates, amendments, billing issues, data feeds, claims support, and enrollment event coordination.\n * Educate clients on products, services, systems (GO portal), and core processes.\n * Attend occasional client meetings, including benefit fairs and enrollment sessions (up to 5% travel).\n * Collaborate with Regional Account Managers and Sales Executives to drive client retention and identify growth opportunities.\n * Manage renewal activities--gathering census data, coordinating with underwriting, negotiating on behalf of clients/brokers, and communicating renewal decisions.\n * Participate in continuous learning, special projects, and customer\u2011facing implementation of state\u2011mandated coverages.\n\n\n\nWhy Work at Symetra\n\nHere\u0027s what some of our employees share about why they choose to work at Symetra: \n\n\"My advice to anyone considering a role at Symetra is to take full advantage of the incredible benefits offered--many of which are available on a near-daily basis. From inclusive groups like Women in Numbers to our Lunch and Learn Consortiums, these opportunities go beyond the job itself. Whether you\u0027re in an entry-level position or executive leadership, these programs are a fantastic way to connect, grow, and learn about other areas of the company.\" - Sandra A., Sr. Account Manager\n\n\"Symetra is committed to doing what\u0027s right for their customers and maintaining a great culture.\" - Jackie B., Regional Account Manager \n\nWhat we offer you\n\nBenefits and Perks\n\nWe don\u0027t take a \"one-size-fits-all\" approach when it comes to our employees. Our programs are built to make your life better both at work and at home. \n\n * Flexible full-time or hybrid telecommuting arrangements.\n * Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%.\n * Paid time away including vacation and sick time, flex days and ten paid holidays.\n * Give back to your community and double your impact through our company matching.\n * Want more details? Check out our Symetra Benefits Overview.\n\n\n\nCompensation\n\nHourly Range: $29.83 - $49.68 plus eligibility for annual bonus program.\n\nWho You Are\n\n * High School Diploma required; college degree preferred.\n * 3-5 years of cumulative, relevant experience.\n * Life \u0026 Health License (willingness to acquire within 6 months).\n * Professional certifications or designations suitable and pertinent for this role.\n * Required product knowledge - life disability and or absence \n * Microsoft Office Suite proficiency \n\n\n\nPlease review Symetra\u0027s Remote Network Minimum Requirements\n\nAs a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees\u0027 internet connection:\n\n * Minimum Internet Speed: 100 Mbps download and 20 Mbps upload, in alignment with the FCC\u0027s definition of \"broadband.\"\n * Internet Type: Fiber, Cable (e.g., Comcast, Spectrum), or DSL.\n * Not Permissible: Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.\n\n\n\nWhen applying to jobs at Symetra, you will be asked to test your internet speed. You must confirm that your internet connection meets or exceeds Symetra\u0027s standard as outlined above. \n\nIdentity Verification\n\nSymetra is committed to fair and secure hiring practices. After the initial phone screen, candidates must be on video for all interviews. Symetra will verify at key points that candidates are not seeking employment fraudulently, such as using a false identity. \n\nFailure to align with verification procedures may result in \n\n * Disqualification from the recruitment process.\n * Withdrawal of a job offer.\n * Termination of employment and other criminal and/or civil remedies, if fraud is discovered.\n\n\n\n \n\nWe empower inclusion\n\nAt Symetra, we aspire to be the most inclusive insurance company in the country. We\u0027re building a place where every employee feels valued, respected, and has opportunities to contribute.\n\nInclusion is about recognizing our assumptions, considering multiple perspectives, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.\n\nCrafting a world where more people have access to financial freedom. \n\nSymetra is a national financial services company committed to helping people achieve their financial goals and feel assured about the future. We operate guided by Value, Transparency, and Sustainability principles every day. This means we provide needed products and services at fair prices, share information openly so customers know what they are buying, and invent products--and manage our company--to endure. We focus on showing up for communities, uplifting employees, and advancing diversity, equity, and inclusion (DEI). Join our team and help develop a world where financial freedom is accessible to more people.\n\nFor more information about our careers visit: https://symetra.eightfold.ai/careers\n\nWork Authorization\n\nThis position does not offer employer-sponsored work visas or related assistance. Candidates must already have legal permission to work in the United States when hired. They must keep this authorization for the entire duration of their employment with our company. \n