Bereavement Administrative Assistant

Make a meaningful difference behind the scenes by supporting individuals and families through their grief journey. As a Bereavement Administrative Assistant (32 hours a week), you'll provide compassionate administrative support, help coordinate bereavement programs and events, and support every participant with the care, communication, and resources they need.

What you’ll do as a Bereavement Administrative Assistant:

• Maintains the confidentiality of patients, families, colleagues and other sensitive situations within Hospice of the Piedmont (HOP). 
• Maintains accurate individual records and tracks all bereavement-related contacts and participation in the EMR system(s), including distribution of consent forms for groups, workshops, and individual counseling. 
• Tracks, prepares and coordinates the scheduled mailings such as condolence cards, flyers, event calendars, and evaluations. 
• Provides administrative support in the planning and execution of Bereavement program events. 
• Emails reminders to attendees about upcoming support groups, camps, workshops and other events and monitors registrations. 
• Tracks and orders supplies, books, and other supporting materials. 
• Answers incoming phone calls, including calls from individuals and families who may be experiencing grief following the loss of a loved one, providing basic information, answering questions, and referring bereavement calls to members of Bereavement team or other appropriate HOP staff. 
• Compiles bereavement statistics and reporting data. 
• Coordinates with volunteers who assist with administrative tasks. 
• Participate in organization-wide trainings and all-staff meetings.  
• Supports front office staff by providing reception coverage when needed. 

Qualifications:

• High School Diploma or GED required. Associate degree in a business-related field preferred. 
• Experience working for a foundation or non-profit organization preferred. 
• Experience in a position that interacts and provides customer service frequently to vulnerable and grieving individuals preferred. 

Essential Skills for Success:

• Strong knowledge of office practices, procedures, and equipment 
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) 
• Experience with EMR/EHR systems 
• Highly organized and detail-oriented 
• Effective team collaboration and independent work skills 
• Excellent written and oral communication; strong proofreading ability 
• Emotional maturity, compassionate, warm and collaborative 

Typical Physical Demands/Working Conditions:

• Sit, stand, stoop, bend, reach, lift and walk, climb steps
• Extended periods of sitting, desk-bound activities 
• Lifting up to 20 pounds  
• Verbal and written communication skills, including ability to use phone and computer efficiently

Hospice of the Piedmont is a non-profit, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and patients served. 

**Actual starting pay will be based on relevant experience and qualifications**