BERT OGDEN EDINBURG MAZDA SERVICE ADVISOR

Description

BERT OGDEN EDINBURG MAZDA SERVICE ADVISOR

Service Advisor Responsibilities  

· Answer Phone Calls, Emails and Drive In’s to address any customer concern with the highest level of response and attention  

· Return missed phone calls, emails, from customers  

· Determine if technical solution can be resolved over the phone; escalate immediately to Shop Foreman / Service Manager to provide immediate attention  

· Accurately record issues and data into Dealer Management System. Attention to detail critical  

· Conduct Transactions w/ system; walk customer through correction and provide summary  

· Communicate estimated completion time, regular updates and follow through on each customer vehicle  

· Coordinate the detail of every vehicle prior to delivery  

· Coordinate the delivery time or pick up with each customer  

· Follow up with Customer on services provided; ensure they are satisfied with the work performed  

· Performs other duties as requested  

Requirements

Requirements  

· Knowledge of methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles  

· Experience in operational use and maintenance of a wide variety of hand power tools, shop tools, and automotive and electrical test equipment  

· Understanding of basic automotive techniques related to repair and servicing of automobiles  

· Ability to follow oral and written instructions with attention to detail  

· Willingness to learn new and innovative automotive technologies  

· Ability to establish and maintain cooperative working relationships with those contacted in the course of work to include the public  

· Perform detailed daily record keeping and reporting  

· Effectively handle multiple priorities, organize workload, and meet deadlines  

· Work in a team-based environment and achieve common goal  

· Dealer Management System(s), Outlook, and MS Office  

QUALIFICATIONS 

Must have and maintain a valid driver’s license and an acceptable and safe driving record. 

Must be 21 years old or older.  

Must be able to pass a drug test screening.

Must be able to pass a background screening check.