Best Practices Facilitator

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Overview
Reporting to the Best Practices Policy Board and working under the direction of the Director of Best Practices, the Best Practices Facilitator supports Yale’s labor–management partnership to improve customer service, productivity, and workplace effectiveness. The Facilitator trains and coaches union and management participants, facilitates Joint Departmental Committees (JDCs) and other groups, and helps teams implement measurable workplace improvements.

Required Skills and Abilities

1. High empathy and emotional intelligence demonstrated through active listening, clear verbal communication, strong questioning skills, and the ability to summarize and paraphrase.

2. Excellent time management and prioritization skills. Project management knowledge and experience.

3. Ability to remain professional and neutral in high-conflict situations. Ability to manage unexpected situations calmly. Ability to work independently and as part of a team.

4. Strong relationship-building skills and the ability to develop trust.

5. Proficiency with virtual facilitation tools (e.g., Zoom, Teams). Understanding of the Local 34 union contract and union organizational structure.

Preferred Skills and Abilities:

Experience navigating union-management conflict. Ability to map processes and identify efficiencies. Effective influencing skills.

Principal Responsibilities

1. Deliver training curriculum according to guidelines and leaders manuals; adjust or modify training according to vary situations and keep notes on the training delivered 2. Provide stand-up training on labor and management development topics including: Communication, Managing Meetings,Consensus Decision Making, Conflict Resolution, and Interest-based Problem Solving using a variety of techniques 3. Facilitate and lead the work of JDCs, leadership groups, and committees to develop goals and measurements to manage performance, and implementation planning. 4. Assist groups with work process redesign initiatives and coach them in how to formulate a project, collect and analyze data, define the problem, and find the solution 5. Implement classroom training strategies, increasing levels of customer and employee satisfaction and operational efficiency. 6. Monitor progress of numerous Best Practices initiatives cross campus and identify any needs for change, additional support, or conflict resolution. Communicate this information to the governing committees. 7. Collaborate with Best Practices Committees and consultants to determine the direction of the curriculum for on-going training. 8. Provide briefings or presentations on Best Practices activities to union and management leadership, the negotiating committee, departmental meetings, etc. 9. Work with management and union representatives to plan for relevant training and other Best Practices activities so that operational requirements are met. 10. Monitor progress and effectiveness of JDCs, special committees and other joint activities; provide feedback and coaching. 11. Provide periodic updates on training progress to management and union leadership and external consultants. Meet periodically with external consultants to review progress and plan next steps. 12. Assess the effectiveness of training initiatives and make recommendations for improvements and enhancements. 13. Create and monitor program standards and success measures including producing statistics for all projects. 14. Provide general support and assist at department wide events and training programs. 15. Scribe or record discussions at JDC meetings and track attendance to ensure make-up sessions are provided to absentees.

Required Education and Experience

Eight years of related experience, six of them in the same job family at the next lower level and a high school level education; or six years of related experience and an Associate's Degree; or two years of related work experience and a Bachelor's Degree; or an equivalent combination of experience and education.

Job Posting Date

06/10/2026

Job Category

Administrative Support

Bargaining Unit

L34

Compensation Grade

Labor Grade E

Compensation Grade Profile

Hourly Range

$35.64

Time Type

Full time

Duration Type

Staff

Work Model

Hybrid

Background Check Requirements

All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.

Health Requirements

Certain positions have associated health requirements based on specific job responsibilities. These may include vaccinations, tests, or examinations, as required by law, regulation, or university policy.

Posting Disclaimer

The hiring rate of a role is determined in accordance with the provisions outlined in the respective collective bargaining agreement.

The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the position. Employees will be assigned specific job-related duties through  their hiring department.

The University is committed to basing judgments concerning the admission, education, and employment of individuals upon their qualifications and abilities and seeks to attract to its faculty, staff, and student body qualified persons from a broad range of backgrounds and perspectives. In accordance with this policy and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual’s sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.

Inquiries concerning Yale's Policy Against Discrimination and Harassment may be referred to the Office of Institutional Equity and Accessibility (OIEA).

Note

Yale University is a tobacco-free campus.