Must be age 20+. Proof of age is required at time of orientation. 

MUST BE AVAILABLE TO WORK EVENINGS, SATURDAYS & SUNDAYS.

Job Description:

This position is responsible for ensuring the efficient operation of assigned locations in compliance with ABC/TIPS standards, health code, safety, and park and company operation standards.

• This position is paid at a flat hourly rate.

Responsibilities:  

• Follow proper alcohol and food handling procedures per Food Handling SOP. 


• Take and fill guest orders and requests in a timely and friendly manner. Promptly and courteously greet each guest with a smile, eye contact, and good body language. Close each transaction by thanking the guest. 


• Follow proper alcohol handling procedures according to TIPS and HFE standards.


• Knowledge of HFE Alcoholic Beverage Service procedures.


• Report any issues (guest concerns, equipment operation, etc.) to Command Base or supervisor.


• Determine when sale or service of alcohol should be refused to an intoxicated guest and notify Food & Beverage and/or Property Leadership on duty of any guest who shows common signs of intoxication before the sale or service of alcohol to the guest in question. Complete appropriate incident form.


• When necessary, and with support from Food & Beverage and/or Property Leadership on duty, remove alcoholic beverages from intoxicated guest’s possession.


• When necessary, refuse service to guests based on reasonable observations of intoxication. Notify Food & Beverage and/or Property Leadership on duty immediately.


• Maintain food stand cleanliness per Cleaning and Sanitation SOP (Standard Operating Procedure).


• Operate a variety of food equipment according to Safety Training Plan while using required PPE.


• Understand and complete time and temperature sheets on an hourly basis.


• Knowledge of stand menu, recipes, and prices at assigned locations. Follow all procedures and standards such as portion control, suggestive selling, clocking in/out properly, and complete tasks in a timely and accurate manner.


• Prepare and serve food that complies with expected quality, quantity, presentation and health code requirements.


• Consistently operate food stands per SOP, including completing stand opening and closing procedures such as restocking and organizing work area.


• Clean and sanitize work areas, guest dining areas, equipment, utensils, and dishes/silverware. Sweep, scrub or mop floors, remove trash, and clean windows as needed. 


• Know and follow all procedures regarding the execution of Tasting/Dining Passports, Meal Vouchers, Drink Wristbands, and other internal vouchers. 


• Follow All Host Safety Standards and General Safety Training guidelines and use associated injury prevention measures.


• Report any issues (guest concerns, equipment operation, food prep, etc.) to Command Base or supervisor.


•  Remain compliant with park-wide hygiene standards.  

Requirements:

• Minimum age of 20 years and 1 day old to pour beer or serve alcohol. 


• Ability to obtain TIPS alcohol certification before working in role.


• Positive attitude.


• Professional appearance with good personal hygiene


• Strong understanding of alcohol service and safety.


• Ability to be sensitive to the needs of Guests and feel empowered to act to meet their needs within company guidelines.


• Ability to tolerate a fast-paced, hectic environment.


• Ability to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees.


• Ability to operate a computer, including park software system.


• Flexible availability.


• Ability to comprehend instructions and retain information.


• Ability to successfully complete a post-offer background check and drug screen


• Completion of Food & Beverage Food Safety training and Allergen training.


• Completion of TIPS alcohol training.


• Maintain a neat, clean, and professional appearance by following grooming and uniform standards in Employee Handbook as well as Food & Beverage specific guidelines.


• Remain compliant with park-wide hygiene standards.


• Knowledge of food allergens, as detailed in Allergen and Ingredient binder located at each food stand.


• Ability to complete cooking tasks (if assigned) in accordance with proper food handling procedures.


• Strong understanding of and focus on safety and guest service.


• Ability to communicate in a clear and effective manner.


• Ability to interact with guests, including enforcing park policies in a positive and friendly manner.


• Ability to maintain a high standard of safety, guest service, efficiency, and cleanliness.


• Ability to treat coworkers and guests with dignity and respect.


• Ability to constantly improve.


• Flexible availability with strong focus on punctuality and the ability to consistently report for all scheduled shifts.


• Ability to be sensitive to the needs of guests and feel empowered to act to meet their needs within company guidelines.


• Ability to tolerate a fast-paced, hectic environment.


• Ability to comprehend instructions and retain information.


• Ability to successfully complete a background check and drug screen, as required.


• Ability to tolerate and safely use cleaning chemicals as necessary.