Big Lick Veterinary Services - Client Service Representative

Who is VetEvolve?

VetEvolve is a people-first organization that provides industry know-how and reliable support to veterinary teams, enabling them to deliver exceptional patient care. We focus on creating a genuine, supportive, people-focused environment that prioritizes each individual to ensure they are achieving their career goals and are fulfilled personally, professionally, and financially. Our culture is driven by the core values Serve, Evolve, and Trust, and every day our mission is to make things better for veterinary professionals. Hear why our veterinarians are "Happy Here" on our videos page!

Big Lick Veterinary Services in Roanoke, VA is looking to hire a part-time Client Service Representative/Receptionist to join our front office team. This is a part-time position offering two 10 hour shifts per week, Monday through Friday, with opportunities for additional 10 hour shifts available on an as needed basis. The Veterinary CSR is the first and last point of contact for clients, responsible for creating positive impressions and facilitating communication between pet owners and the veterinary team. This role combines administrative duties with compassionate client care. Generous employee pet care discount, and uniform allowance. To learn more about our hospital and team, visit our website, facebook page, and instagram page. 

Responsibilities 

• Greet clients and patients in a warm, friendly, and professional manner


• Answer, receive, and respond to phone calls, emails, text messages, and in-person inquiries


• Perform administrative tasks such as filing, scanning, and data entry


• Ensure the reception area and lobby are clean, tidy, and presentable


• Process prescription and food requests in a timely fashion correctly


• Accurately schedule and confirm appointments, follow ups, and surgeries


• Complete daily department checklist to a high standard


• Maintain accurate medical records and update client and patient information


• Stay up to date on patient history


• Prepare and manage client forms, consent documents, and estimates


• Educate clients on basic pet care, vaccinations, and procedures


• Process payments, including cash, credit cards, and Care Credit


• Balance cash drawers and run end-of-day reports


• Explain invoices and highlight the value of services provided


• Confirm patients have all necessary communication and medication as prepared by doctor and medical team


• Other duties as assigned

Required Skills and Qualifications

• High school diploma or equivalent (required)


• Strong customer service experience (1-2 years preferred, ideally in veterinary or healthcare)


• Excellent verbal and written communication


• Ability to multitask and remain calm under pressure


• Familiarity with veterinary terminology and procedures


• Proficiency in computer systems and office equipment


• Compassionate, professional demeanor with emotional resilience

Ready to Learn More?

We look forward to learning about your unique priorities and goals and working together with our local hospital teams to support you.