Position Title: Teller Supervisor

Reports To: Senior Branch Manager

Responsibilities:

• Coaching the Teller staff to capitalize on cross-selling opportunities, and the process of referring customers to other areas of the bank to deepen customer relationships and strengthen internal partnerships.


• Maintaining knowledge and educating team on all products, services, technology and policies.


• Managing the operations of the Teller line and ensuring adherence to all operations, security, risk and regulatory policies and procedures.


• Pursues personal development of skills and knowledge necessary for this position.


• Assists with hiring, supervising, motivating, , and communicating with Teller


• Deals with customer correspondence, complaints and inquiries.


• May manage a Teller line as the only Supervisor, or may operate as a larger team in multiple locations.


• Provide operational assistance to the Branch Manager, Branch Officer, Senior Branch Manager, or Regional Branch Manager.


• Operate a Teller drawer. Understand how to process deposits, withdrawals, take loan payments, and how to examine checks for proper acceptance within established procedures.


• Assist customer with opening new accounts, as needed.


• Leader and role model to the Teller line.


• Other duties as assigned.

Qualifications:

• Understanding of Teller processes and new account concepts


• Shows an insight and interest into continued development of their banking career


• Displays leadership and effectively works with others


• Ability to work independently with little oversight


• Comfortable leading staff

Education/Experience

• Two years of banking required


• High School Diploma is required


• Associates degree or higher preferred

Skills

• Effective communication ability both verbal and written 


• Ability to multi-task in a fast-paced environment


• Basic understanding of Microsoft products - Word, Outlook, and Excel


• Positive, enthusiastic, and outgoing personality


• Ability to problem solve and find solutions


• Highly develop commitment to customer satisfaction

Isabella Bank is an AA/EEO employer.