Bilingual Administrative Assistant

Why We Exist
At the Food Bank of Northern Nevada, we believe that no one should go hungry, not today, not ever. Hunger isn’t just about food; it’s about dignity, opportunity, and the power of community. Every meal we provide is a step toward hope, a step toward equity, and a step toward a future where food insecurity is no longer a reality.

How We Do It
We’re not just a food bank, we’re a movement. A team of dedicated individuals, rowing together, driven by a shared commitment to making a real, measurable impact. Every role here, from warehouse operations to community outreach, is part of a bigger mission, Feeding the hungry today and solving hunger for tomorrow through community partnership. 

What We Offer
This is not the place to chase titles, clock in for a paycheck, or climb a corporate ladder. This is the place for people who care deeply, work hard, and stand together, because the work we do is bigger than any one of us. If you’re looking to be part of a team that values purpose over prestige and collaboration over competition, we’d love to have you on board. At the Food Bank of Northern Nevada, we don’t just feed people, we fuel change. Come be a part of something greater; were not just a paycheck! 

* We are a safety- sensitive, drug free work place

About Us:

Welcome to The Food Bank of Northern Nevada, where we believe in the transformative power of compassion and the impact it can have on our community. At the heart of our organization is a dedicated team committed to alleviating hunger and building a brighter future for the food insecure. As a member of our team, you'll play a crucial role in a mission-driven environment that values empathy, collaboration, and innovation. Join us in the fight against hunger, and be part of a community that not only nourishes bodies but also fosters personal and professional growth. Together, we can make a meaningful difference in the lives of countless individuals and families.  

Job Purpose: The Bilingual Administrative Assistant plays a pivotal role in ensuring the efficient operation of four key areas: (1) Total ownership of the Reception Area and Mail Room, (2) Administrative Backup for the Programs Department, (3) mail opening and sorting, and (4) sorting and initial processing of financial donations that come in the mail for the Development Department. This person will be responsible for providing skilled administrative support with a focus on customer service, client relations, and clerical tasks. This includes providing primary support to answering the main phones lines, assisting callers and visitors, managing correspondence, and coordinating with various departments. Additionally, this position will contribute to the success of other FBNN programs such as TEFAP, Mobile Harvest, Senior and Wellness Program, as needed by providing crucial data entry and filing. And finally, this person will support the Development Department by ensuring accurate coding and timely gift processing, which includes looking up donor records in CRM (database) to help with coding gifts. 

Required Education and Experience

• High school diploma or GED
• 1-2 years’ Previous office, receptionist or secretarial skills required.
• Fluent language skills in English and Spanish required

Required Certifications (if applicable)

Community Health Worker or other relevant certifications a plus

Preferred Skills & Experience

Bachelor’s Degree in Business Administration preferred

Essential Functions, include, but are not limited to:

• Receive all incoming calls and greet all guests in a friendly, polite and professional manner. Maintain a positive work environment by conducting all communications with clients, visitors, colleagues, co-workers and supervisors in a professional, friendly, cooperative and helpful manner.
• Conduct face-to-face and telephone contacts in a courteous and professional manner with each person who enters or calls the Food Bank. Excellent customer service skills are required. Refer, as appropriate, the caller or visitor to the proper staff person, Food Bank member agency or other resource.
• Research, compile, maintain and update current knowledge of Food Bank activities, programs, collateral materials, office desk manual and other resources so that inquiries are accurately and promptly handled with complete and timely responses. 
• Process and code general correspondence, thank you letters and the daily mail to include copying and processing of incoming direct mail.
• Assist other members of the Donor Services and Insights Team as needed, with donor services projects and tasks.
• Maintain absolute confidentiality regarding all donor records, transactions, data, research and communications, respecting the anonymity of each donor’s identity, as directed by the donor and department policy.
• Assist members of the Programs Team as needed, with data entry, Filing and report processing.
• Make photocopies; processes mail, scans and emails documents; and performs other clerical functions.
• Completes basic filing with accuracy.
• Assists or prepares correspondence as requested.
• Perform data entry as needed, utilizing program specific software.
• Performs other related duties as assigned. 

Knowledge/Skills/Abilities:

• Ability to keep confidential information, confidential.
• Ability to perform as an effective team member.
• Ability to work independently.
• Able to take direction well, using good listening skills, asking questions and taking notes if necessary.
• Excellent communication skills, both written and verbal.
• Excellent computer skills, including Microsoft Office Suite or related software (word processing, spread sheet, data base, email and etc).
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Excellent phone etiquette.
• Excellent time management skills with a proven ability to meet deadlines.
• Impeccable ethical business practices.
• Maintain a clean, well-groomed appearance.
• Maintain a clean, well-organized workspace.
• Ability to communicate competently in Spanish, both verbally and in writing

Travel

• This position may on occasion be required to travel locally to assist with events or specific functions.

Position Type/Expected Hours of Work

• This is a full-time position. Normal days and hours of work are Monday through Friday 8:00am-4:30pm. Days and hours may vary from normal schedule when program schedule adjusts or other special events arise.

Supervisory Responsibility

• This job has no supervisory duties.

Physical Demands

• Prolonged periods of sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times. 

Work Environment

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job the employee regularly works in an office setting approximately 100% of the time. 
• While performing the duties of this job, the employee is required to talk and hear. The employee is often required to sit and use their hands and fingers, to handle, feel, and type. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, stoop, kneel, crouch, or crawl. The Employee may need to occasionally lift 25-30 pounds. Vision abilities required by this job include close vision. Employee utilizes a computer for a significant portion of the day in the performance of duties. 

• Other Duties:
  Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. 

Benefits:

• Competitive Salary
• Health, Dental, and Vision Insurance
• 403/b Retirement Savings Plan
• 12 Paid Holidays per year & Generous PTO Accrual
• STD
• LTD
• Life Insurance
• AD&D
• Paid Education Reimbursement
• Training and Professional Development Opportunities
• Friendly and collaborative work environment

EEO Statement
The Food Bank of Northern Nevada provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, The Food Bank of Northern Nevada complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

The Food Bank of Northern Nevada expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of The Food Bank’s employees to perform their job duties may result in discipline up to and including discharge.