Bilingual Administrative Assistant

A Carter Lumber Bilingual Administrative Assistant is responsible for providing administrative support which includes entering and generating quotes/orders, confirmation calls, assisting sales reps/office staff, translating safety requirements for Spanish-speaking personnel, and providing excellent service to customers. This is accomplished by having constant communication with plant personnel to ensure orders are completed accurately and timely. A strong belief in the mission and goals of the company are necessary to this position.

Requirements:

• Excellent telephone and customer service skills
• Strong organizational and planning skills
• Ability to multi-task; Strong time management skills
• Strong attention to detail
• Exceptional written and verbal communication skills
• Knowledge of Microsoft Office including Outlook, Word, and Excel
• Previous customer service experience
• Bilingual strongly preferred (English/Spanish)

• Assists in creating orders in management system
• Confirms deliveries with customers
• Prints required layouts and documentation daily
• Ensures the paperwork process is running smoothly
• Answers office phone calls and directs calls accordingly
• Assists customers by providing information on products, stock, and lead times
• Resolves delivery, quality and other issues or forwards to the proper personnel to ensure any issues are taken care of
• Performs clerical duties such as data entry, filing, copying, and faxing
• Assists with payroll, using ADP and editing missed punches and vacation time
• Utilize bilingual proficiency to accurately translate safety protocols, procedures, and training materials, ensuring clear communication and compliance across teams.

• Health, Dental, Vision (Single and Family Plans) available after 30 days of employment 
• Short and Long-Term Disability 
• Company-paid life insurance and AD&D 
• Optional supplemental life insurance 
• Company-match 401(k) 
• Vacation time and paid holidays 
• Vendor incentives 
• Room for growth; we promote from within! 
• Military encouraged to apply!