Bilingual Call Center Agent ( Spanish/English) - 3rd Party Debt Collections

Now Hiring: Bilingual Third-Party Debt Collectors (English/Spanish)

Capital Management Services is actively seeking motivated bilingual professionals to join our growing third-party collections team. If you are fluent in both English and Spanish and thrive in a fast-paced, performance-driven environment, we want to speak with you.

With over 20 years of experience in the Buffalo area, CMS is a trusted leader in the third-party debt collection industry. We provide the tools, compliance-focused training, and earning potential needed to build a successful long-term career in collections.

Position Responsibilities:

• Handle inbound and outbound third-party collection calls with English and Spanish-speaking consumers


• Negotiate payment arrangements and secure account resolutions


• Review account information and communicate balances, payment options, and account status professionally and compliantly


• Maintain accurate collection notes and account documentation


• Follow all FDCPA, state, client, and company compliance guidelines on every call


• Meet daily call volume, payment, and performance expectations in a goal-oriented call center environment

Qualifications:

• Bilingual in English and Spanish required


• Previous third-party collections experience is a plus, but not required


• Customer service, collections, sales, or call center experience preferred


• Strong communication, negotiation, and problem-solving skills


• Ability to work independently while meeting performance goals

Compensation & Benefits:

• Starting pay of $17.00 per hour


• Uncapped monthly commission opportunities with average monthly commissions ranging between $1,200 - $1,400 per month


• $150 Sign-On Bonus after 60 days of employment


• Medical, Dental, and Vision Coverage


• 401(k) Retirement Plan


• Paid Time Off


• Full-Time Schedule


• Long-term career growth opportunities

Paid Training:

• Fully paid training begins June 1st, 2026

Job Type:

• Full-time


• In-person position

Join a company built by collectors, for collectors, and grow your career with a stable and respected third-party collections agency.

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