Bilingual Call Center Representative

Innova Solutions is immediately hiring for a Bilingual Call Center Representative!

Position type: Fulltime Contract-to-hire
Location: Syracuse, New York
Job/ Shift Hours: Monday-Friday, 8:15am-5pm, 2-days remote, 3-days in office

As a Call Center Representative you will:

Answering inbound calls in a fast-paced environment
Make outbound calls with changes and update new schedules and notes in database
Communicate with customer via email as needed
Provide pertinent information to customers
Research and resolve any issues
Process payments while remaining in compliance
Maintain data integrity to assure notes and schedules are created effectively
The ideal candidate will have: 2+ years of call center experience preferred, customer service experience required
Bilingual in Spanish and English
Strong customer service skills
Strong computer skills required
Must have a strong attendance record and good references from previous employers

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible. Thank you!

PAY RANGE AND BENEFITS:
Pay Range*: $18.50/hr
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: A comprehensive benefits package including affordable Medical, Dental, and Vision insurance, Medical FSA, tuition reimbursement, student loan assistance, 20-days of PTO, and an up to 6% retirement plan match is offered upon hire.

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Website : https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at [email protected] or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b. The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.