We are in search of a reliable Bilingual Call Center Representative to join our multidisciplinary team at Haulotte US in Virginia Beach, VA.
Growing your career as a Full-Time Bilingual Call Center Representative is an amazing opportunity to develop fundamental skills.
If you are strong in analysis, decision-making and have the right determination for the job, then apply for the position of Bilingual Call Center Representative at Haulotte US today!
Responsibilities
- Manage large amounts of inbound and outbound calls in a timely manner.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Determine through discussion with the customer, what the issue is, machine, potential solutions.
- Depending on the above criteria, guide the customer to a solution (directly or with the help of a service provider).
- Ensure the follow up on each call when a call back is necessary. Use the escalation system when necessary.
- Troubleshooting of hydraulic and electrical circuits and systems.
- Program control boxes (ECU’s – electronic control units, etc.)
- Seize opportunities to upsell products, provide Spare Parts Numbers and Prices.
- Provide global offers, delivery time for specific parts, and enter Spare Parts orders in the System.
- Provide Warranty assistance.
- Build sustainable relationships and engage customers by taking the extra mile.
- Run reports in ERP system RMA and parts shipping delays, etc.
- Keep records of all conversations in our call center database in a comprehensible way. (e.g. M3, CRM systems, etc.)
- Frequently attend educational seminars to improve knowledge and performance level.
Skills
- Previous experience in a customer support role.
- Technical degree on equipment support (maintenance on trucks or heavy construction equipment).
- Proficiency in Spanish is preferred.
- Ability to read schematics (e.g., hydraulic, electric, and electronic) and exploded diagrams.
- Technical knowledge (electrical, mechanical, hydraulic, electronic)
- Computer skills – ability to navigate through ERP systems, Microsoft Office, and manage multiple software platforms on different monitors.
- Track record of over-achieving quota.
- Strong phone and verbal communication skills along with active listening
- Familiarity with CRM systems and practices.
- Customer focus and adaptability to different personality types.
- Ability to multi-task, set priorities and manage time effectively.
- High school degree.
Experience:
- Technical degree on equipment support (maintenance on trucks or heavy construction equipment).
- Minimum 3 years of construction equipment experience (Hydraulics, Electrical schematics)
- Spanish - Fluent / Professional
**Haulotte US Inc is an EEO organization. **
Benefits of working as a Bilingual Call Center Representative in Virginia Beach, VA:
● Excellent benefits
● Advancement opportunities
● Advantageous package