Bilingual Case Manager PM - St. PJ's

Work Schedule: Tuesday-Saturday/ 1:30pm-10pm

Summary:

Under the general direction of the Lead Case Manager, the Case Manager is responsible for coordinating case management services for UAC in accordance with agency policy, TDFPS Minimum Standards and ORR policy. The Case Manager assesses the needs of unaccompanied children in care, screens for human trafficking concerns, and facilitating the safe and timely release of UAC. Case Management tasks include, but are not limited to, intake assessments, coordination and preparation of each child’s assessments, individual service plans, family reunification packets and discharge plans. The Case Manager promotes best practice and facilitates the optimum delivery of quality trauma informed care and case management services to UAC.

Position Responsibilities:

• *Coordinating placement of residents, conducting intake interviews and orientation, and assessing client needs and      strengths; 
• *Preparing goal-oriented assessments and progress reports and ensuring the timely completion of required documentation in case files and the appropriate web-based databases;
• *Identifying prospective sponsors to facilitate the reunification process, and assessing appropriateness of release in accordance with ORR policy;
• *Attending weekly staffing and meetings with Lead Case Manager and stakeholders and following up with identified needs;
• *Meeting with assigned UAC weekly and as requested, and providing weekly phone calls to sponsors/family members;
• *Submitting complete and accurate family reunification packets and supporting documentation within required timeframes;
• Maintaining the safety and well-being of children through supervision, adherence to program policies, and appropriate interventions. This may include the use of approved crisis management techniques, such as physical containment, when necessary to protect the child or others from harm.
• Deliver client services and all daily interactions within the Sanctuary Model framework
• Following up with sponsors to address any issues identified to ensure the safe and timely release of the UAC;
• Adapting to changing program needs to include work in the evenings, weekends and holidays as needed; 
• Completing UAC Portal audits as directed; 
• Actively participating in the enhancement and/or improvement of the living and working environment for residents and employees;
• Attending administrative staff meetings, staff retreats, and other team building activities as scheduled;
• Demonstrating proficiency in knowledge of agency policy, DFPS Minimum Standards and ORR Policy;
• Demonstrating knowledge and sensitivity of cultural norms, values and heritage; 
• Assuming ON-CALL duties after regular business hours, including nights, weekends and holidays;
• Demonstrating proficiency in knowledge of agency policy, TDFPS Minimum Standards and ORR Policy;
• Attendance and successful completion of a 10- day New Employee Orientation is mandated for the position. The inability to meet this requirement will conclude employment with the Agency;
• Must ensure the completion of all required professional development assignments in a timely manner for their direct reports
• Must complete all required professional development assigned in a timely manner
• Must be sensitive to the service population’s cultural and socioeconomic characteristics;
• Adhering to safety training and protocols on a daily basis, and taking precautionary measure to ensure the safety and well-being of self, and others;
• Responsible for protecting the confidentiality of any information or material obtained in the service with the organization to include but not limited to client names and information, services rendered to clients, donors’ names and gifts, internal and      external investigations or results of any investigations, and financial information;
• Adherence to the Code of Conduct and the Faith and Morals Policy is mandatory;
• Every employee is required to take a solution-oriented approach in their interactions and undertakings, as well as being a team member that promotes collaboration and commitment to the Mission and Vision of the organization 
• Other duties as assigned by Program Director and Lead Case Manager.

Competencies

Adaptability

Advocacy

Communication

Critical Thinking

Customer Service

Minimum Qualifications: 

• Education
  • Bachelor’s degree in behavioral science, human services, social services or related field.
• Experience
  • Child welfare and/or case management experience is strongly preferred.  
• License and Credentials
  • Reliable transportation
  • Valid driver’s license
  • Valid vehicle insurance

Able to show proof of immunity to vaccine-preventable diseases transmitted by the respiratory route if working directly with unaccompanied children;

• Varicella: two doses of varicella vaccine (at least 4 weeks apart) OR born in the United States before 1980 with a reported history of chickenpox (verified by an adult present at the time of illness) OR titers indicating varicella immunity OR documentation from healthcare provider verifying previous infection.
• MMR: two doses of MMR vaccine (at least 4 weeks apart) OR titers indicating immunity to all three diseases
• DTaP or DTap: Complete primary vaccination series. If primary vaccination series completed in childhood, one DTaP dose in adulthood.
• Influenza: one dose annually during flu season.

Minimum Knowledge and Skills: 

• Computer literate with working knowledge of Microsoft Windows (Microsoft Word, Excel) and a variety of web-based database systems, managing files and records, designing forms and other office procedures and terminology;
• Strong analytical and organization skills and abilities;
• Must be able to read and interpret policy, procedures and standards; 
• Must be detail oriented, organized, self-motivated, work well independently and on a team;
• Must have good written and verbal skills;
• Must have good critical thinking and problem-solving skills;
• Must be able to remain calm and composed in crisis situations;
• *Bilingual: Fluent in English/Spanish with regards to reading, writing, speaking, and comprehension of the spoken language.

Travel Requirements:

Travel requirements for the position includes 0% local and 0% overnight.