Bilingual Centralized Scheduler

Description

Valley Healthcare System, Inc.
Formerly Community Health Center of South Columbus

Now Hiring: Bilingual Centralized Scheduler (Full-Time)
Locations: Columbus, GA | Talbotton, GA | Fortson, GA

Valley Healthcare System, Inc. has been serving the Chattahoochee Valley region since August 1994. From its humble beginnings, the organization has expanded significantly and now provides comprehensive medical, dental, behavioral health, outreach, and pharmacy services to individuals and families across our diverse communities.

We are currently seeking a Centralized Scheduler to join our dynamic team. This is a full-time, on-site position based in Columbus, GA, with occasional support across multiple locations. Bilingual candidates (English/Spanish) are strongly encouraged to apply.

Position Summary

The Centralized Scheduler is responsible for managing and coordinating appointments for various healthcare services. This role involves high-volume phone communication and requires strong attention to detail, excellent customer service, and the ability to maintain professionalism while interacting with patients and medical staff. The ability to communicate effectively with Spanish-speaking patients is essential.

Key Responsibilities: 

• Schedule, reschedule, and cancel patient appointments in accordance with departmental guidelines and scheduling templates
• Confirm appointments and communicate necessary details to patients
• Answer a high volume of inbound calls and assist callers with inquiries, appointment requests, and general information
• Retrieve and respond to voicemails in a timely manner
• Create and route telephone encounters to the appropriate department or provider
• Maintain effective communication with providers and community partners
• Perform clerical duties such as data entry, typing, faxing, scanning, and updating patient records
• Assist with other duties as assigned by the supervisor

Schedule & Compensation

• Hours: Monday – Friday; occasional weekend availability may be required 
• Pay Range: $14.37 – $17.96 per hour

Benefits

• 100% Employer-Paid Health, Dental, Vision, STD, LTD, and Life Insurance 
• 403(b) Retirement Plan 
• Generous Paid Time Off (PTO) and Paid Holidays 
• Competitive Salary 
• Supportive and mission-driven work environment 

Join Us!

At Valley Healthcare System, we pride ourselves on being a trusted provider of quality, accessible healthcare. If you’re looking for a rewarding role where your contributions make a difference in the lives of others, we encourage you to apply.

Valley Healthcare System, Inc. is an equal opportunity employer.

Evaluation: The evaluation of work performance, including: specific duties, responsibilities, demeanor, and work ethic, will be ongoing and implemented by the Business Manager per center policies.

Requirements

Qualifications

• Strong communication and interpersonal skills 
• Experience in client intake, scheduling, and customer service in a healthcare setting 
• Proficiency in managing insurance information 
• Exceptional organizational skills and attention to detail 
• Ability to work with diverse populations in a compassionate and professional manner 
• Knowledge of healthcare compliance and scheduling protocols 
• Bilingual in English and Spanish (required) 
• Certification in Medical Office Administration or a related field is preferred

Compliance: Adhere to company policies and procedures and all Federal, State and Local medical service requirements. To include HIPAA Privacy & Security.

Confidentiality (HIPAA): Every employee is required to sign a Pledge of Confidentiality. Failure to comply with our Pledge of Confidentiality can or will lead to immediate termination of employment. Confidentiality applies to a patient’s Personal Health Information (PHI) and includes: written, oral and electronic communications. Each employee has an obligation to maintain confidentiality after their employment/association with this facility ends.

Security (HIPAA): Every employee is required to protect their computer log-on and password. You must secure your work area prior to leaving it unattended for an extended period of time. You are required to log-off of your computer and secure your work area prior to leaving at the end of the day. If you have a responsibility for closing or locking files, securing equipment, or locking the building and you do not comply with these requirements, you will be subject to reprimand and/or termination based upon the infraction. We are required by law to protect patient privacy, identifiable patient information, and all properties containing such information.

Physical Requirements:

• Ability to sit/stand for extended periods of time
• Ability to lift up to 20 pounds

THIS POSITION IS AT RISK FOR OCCUPATIONAL EXPOSURE TO BLOOD AND/OR BODILY FLUIDS