Bilingual Clinical Case Manager (Spanish)

Description

• Conduct monthly overlap reviews (minimum 1x/month per child) to ensure sessions meet engagement and consistency expectations
• Observe developmental therapy sessions to identify areas for reinforcement, redirection, or non-clinical coaching
• Partner with Clinical Director and Developmental Paraprofessional Managers to ensure family engagement and Developmental Paraprofessional alignment
• Review family schedules and session cadence to identify dormancy, missed sessions, or risk of disengagement; communicate concerns to Clinical Lead
• Proactively partner with scheduling team to reschedule missed sessions and maintain consistency
• Support logistics and schedule alignment with care plan goals and block structure expectations
• Provide coaching to Scheduling, Matching, and field staff when readiness or execution issues arise.
• Partner with Developmental Paraprofessional Managers to close gaps in service
• Deliver structured feedback to clinical and operational leaders to identify patterns and surface root causes
• Facilitate problem-solving and action planning for issues such as missed sessions, poor engagement, and DPP inconsistencies
• Review Developmental Paraprofessional documentation for completeness, clarity, and consistency with treatment plan
• Identify documentation issues or omissions and provide real-time coaching to Developmental Paraprofessionals
• Track documentation compliance trends and escalate quality concerns to the Developmental Paraprofessional Managers or Clinical Lead
• Log oversight reviews, coaching interactions, and action items in appropriate tracking systems
• Analyze service patterns and escalate service risk or engagement concerns to appropriate leaders
• Monitor risk flags and follow through on clients identified as disengaged or dormant. Communicate risks to clinical lead for caregiver follow up

Minimum Qualifications:

• 1-2 years of experience working with children with autism or other developmental disabilities is required
• Master's degree in a human services-related field is required
• Excellent communication skills with both internal clinical teams as well as clients and their families; desire to work on a multidisciplinary team
• Ability to handle emotionally charged situations with professionalism, empathy, patience, and respect
• Prior experience with electronic medical record keeping, logging service plans, progress, etc.
• Ability to provide services in an in-home environment, travelling between client home

Benefits:

• Amazon Medical One
• Medical, Dental, Vision Insurance
• 401k with Employer Match
• Paid Parental Leave
• Continuing Education
• Mileage Reimbursement
• Paid Sick Leave
• Technology Stipend
• Paid Vacation
• Referral Bonus
• Paid Holidays