Bilingual Clinical Patient Services Representative

JOB SUMMARY:  

The Bilingual Clinical Patient Services Representative serves as a key member of the Care Team for a designated office and assists with post-visit communications and workflows to facilitate quality healthcare and a best-in-class patient experience.  This includes ensuring patient diagnostic imaging, labs, prescriptions, and other activities are processed timely and accurately, and according to the providers’ direction. 

ESSENTIAL FUNCTIONS:  

• Initiate outgoing calls to patients with pending post visit care


• Manage patient care and provider relation


• Manage turnaround time for encounters


• Receive and process e-prescription request from the pharmacy 


• Call-in and submit patient medication to pharmacy as instructed by provider


• Contact insurance companies to receive prior authorization for medication


• Correspond with providers through electronic medical record system (eClinicalWorks) regarding patient activity


• Answers patient inquiries regarding general medical questions


• Obtain necessary personal and clinical information from patients


• Accurately document telephone encounters 


• Receive test results from providers through telephone encounters


• Contact patients by phone in a timely manner, ensuring test results are conveyed accurately and privately following all HIPAA regulations as instructed by the patient record


• Performs other duties as assigned 

QUALIFICATIONS REQUIRED: 

• High School graduate or equivalent education 


• Bilingual/Spanish speaking


• Proven history of driving a positive patient experience


• Completion of an accredited Medical Assistant Program with a current Medical Assistant Certification/Registration 


• 2+ years’ work experience in a clinical private practice setting with EMR experience


• Must be able to work quickly and efficiently to initiate high volume of outgoing calls


• Demonstrated ability to organize, coordinate, prioritize, and facilitate many on-going tasks


• Professional verbal and written communication skills


• Ability to work independently or with a team


• Must be able to report to work as scheduled without delay


• Professional appearance and positive attitude


• Excellent communication and problem-solving skills.

We offer our employees a comprehensive benefits package that includes:

• Medical insurance with prescription drug coverage


• Dental insurance


• Vision insurance


• Company-paid basic life insurance


• 401(k) with company match


• Dependent Care Flexible Spending Account


• Healthcare Flexible Spending Account


• Paid time off

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