Bilingual Collections/Customer Service - Hourly Rate + Uncapped Commissions

Collections/Customer Service - $17 + Uncapped Commissions

We are growing and looking for a few great employees who want to be part of an exciting, fast paced and team-orientated environment. 

Hours of Operation

Monday through Thursday 7:30am – 4:30pm, Friday 7:30 - 1:30

No evenings & no weekends

Who are we?

Founded in 2006, Cascade Receivables Management (“CRM”) is a leading financial services company that provides accounts receivable liquidity solutions to the consumer finance and healthcare industries. In addition to supporting the specialty finance activities of its sister company, Cascade Capital, CRM’s suite of products and services include master servicing, third party collections, and revenue cycle optimization.

Why Join Our Team?

• M-F daytime opportunity


• Casual dress code


• Team oriented work environment with a focus on customer service


• Training and one-on-one coaching to prepare you for success


• Opportunity to earn monthly commission (uncapped) based on performance


• A focus on your success to open the way for greater commissions and future opportunities


• Assurance of a compliant and ethical approach focused on positive resolutions instead of negative interactions


• Paid holidays and PTO


• Medical dental, vision, flexible spending, life, and 401K


• Convenient Phoenix location

Our Position

The main function of this position is the collection of past due accounts.  We are dedicated to using a consumer centered approach focused on finding solutions that are best for the consumer and the company simultaneously. 

What will I do as a representative?

• Contact consumers to determine an agreeable resolution to help the consumer take care of this obligation. Most of our accounts are for medical services.


• Utilize your customer service skills to listen to the consumer and come up with a solution.


• Use a dialing system for connecting to outbound calls, receiving inbound calls and making occasional manual calls.


• Follow all applicable federal, state and local laws i.e., FDCPA, HIPPA, CFPB, etc.


• Insure that all special circumstance accounts i.e., disputed, bankruptcy, etc. are handled appropriately.

Job Qualifications

• High School diploma or equivalent


• Bilingual (Spanish and English) required


• Previous customer service/sales/collections experience


• Punctual and reliable


• Strong communication and customer service skills


• Solid computer skills: familiarity with multiple browsers, multiple tabs, window navigation and Excel