Bilingual Community Outreach Navigator

Description

Benefits include...

• Eligibility for health, paid dental, and paid vision coverage.
• 401(k) plan, with 3% match.
• Paid vacation, sick, and personal time.
• 10 company-paid holidays, plus 2 floating holidays.
• Tuition reimbursement opportunities.
• Pay differentials for bilingual staff.

Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES

Include the following. Other duties may be assigned.

• Demonstrate commitment to the Vision, Mission, and Values of Community Progress Council.
• Maintain a full understanding of CPC program requirements.
• Manage walk-in clients, phone calls, and scheduled appointments efficiently and in conjunction with team members.
• Develop and maintain relationships with health organizations, community agencies and groups to coordinate referrals and services to clients; help to identify gaps in services.
• Interview and assess client need to determine program eligibility, placement and potential referrals.
• Complete timely and accurate data entry in multiple systems of record, maintain accurate records, and adhere to confidentiality standards.
• Advocate on behalf of the client to ensure timely, effective, and appropriate delivery of services.
• Recruit and enroll families for WIC and the Early Childhood Education programs.
• Participates in local health fairs, community activities and outreach events.
• Promote healthy eating habits and recipes through interactive demonstrations and food sampling.
• Provide timely and accurate reports to meet internal and external requirements.
• Represent Community Progress Council in the community, by serving on internal and external committees.
• Participate in professional development.
• All other duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES:

Competencies:

• Haitian Creole Speaking or Bilingual Preferred
• Knowledge and understanding of poverty
• Friendly and Outgoing Demeanor
• Strong interpersonal communication skills (oral, written, and electronic)
• Independent decision making
• Critical Thinking/Problem Solving
• Customer Service – internal and external
• Cooperation/Teamwork
• Proficient in Microsoft Office
• Applications (Word, Excel, Outlook)
• Dependability
• Professionalism
• Flexibility

EDUCATION and EXPERIENCE: Associate degree in Social Services, Communications, Human Development/Family Studies, Public Health or a related field preferred, plus at least two years of related experience is preferred. Bilingual preferred English and Spanish, Haitian Creole and/or Arabic.

QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, as well as be committed to the mission and goals of the agency. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

OTHER REQUIREMENTS: Valid PA driver’s license required. Routine travel throughout York County is required for this position. Regular and timely attendance is essential. Ability to be reached by telephone in a timely manner; ability to maintain open communication through the use of emails, teleconferencing and work cell phone. Flexibility to work at various CPC locations throughout York County. Ability to respond to change in a productive manner and handle other tasks as assigned. Ability to work with diverse individuals. Flexibility to work nights and weekends is required to meet the needs of clients and program.

LANGUAGE SKILLS: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations. Ability to write reports, business correspondence, and procedures. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

MATHEMATICAL SKILLS: Ability to perform mathematical computations including the calculations of percentages, ratios, and multiple step addition/subtraction/multiplication/division problems.

REASONING ABILITY: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to think critically.

TECHNOLOGY SKILLS: Experience with Microsoft Office Suite in a Windows environment required.

CERTIFICATES, LICENSES, REGISTRATIONS: Department of Human Services FBI Clearance, PA State Criminal History, Childline Child Abuse Certification, and submission to the National Sex Offender Registry (NSOR) required prior to hire. A physical assessment including a tuberculosis skin test and the Child Abuse “Mandated Reporter” training due within 90-days of hire. Must have a valid driver's license with acceptable driving history.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, and feel and talk and hear. The employee is frequently required to stand, walk, sit, and reach with hands and arms. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions, fumes or airborne particles, toxic or caustic chemicals, and outside weather conditions. The noise level in the work environment is usually moderate. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EOE