Bilingual CSR (Healthcare) (Russian)

Description:

Provide first call resolution by responding accurately and courteously to member and provider inquiries regarding benefit interpretation, eligibility, accessing care through plan providers and other related issues under Washington Apple Health, Cascade Select Plans and other products as offered by Community Health Plan of Washington.

Document inquiries, complaints, and other data in computer database in an accurate, clear, and timely manner.

Meet attendance and call quality standards.

Perform all functions of the job with accuracy, attention to detail and within established timeframes.

Other duties as assigned. Essential functions listed are not necessarily exhaustive and may be revised by the employer, at its sole discretion

Additional Skills & Qualifications:

Must Have:

Bilingual

2 years of Customer Service Experience

Nice to Have:

Healthcare experience (claims processing, insurance verification, talking to members and providers)

Bilingual call center experience

Looking for someone who can be patient and translate what patients are saying accurately

TTJD: for the candidate's minimum qualifications, CHPW would be open to someone who takes a family member to the doctor's and translates for them

Disqualifiers: not being bilingual, not being in WA State

If a candidate is not bilingual, they are not qualified for the role.

Performance Metrics:

Call volume: 30 phone calls per rep per day on an average, 1200 – 1500 as a team

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.