Bilingual Customer Care Representative-Overnight Shift

The Customer Care Representative (CCR) will interface with customers and clients via inbound calls, outbound calls, email and chat for the purpose of resolving customer/client issues with products or services. They will practice best in class customer service procedures, focus on one-call resolution and ensure all avenues for solving customer/client issues are evaluated and executed.

Essential Functions

· Answer inbound telephone calls from customers and clients regarding products and services.

· Make outbound telephone calls to customers and clients regarding products and services.

· Maintain call performance and call quality goals.

· Offer one call resolution by using active listening skills to identify customer issues, address the problem, and resolving the issue.

· Work independently and as part of a team to provide best in class customer service

· Conduct side-by-sides with new and existing employees.

· Enter data quickly and accurately with high attention to detail.

· Verify all callers to ensure security.

· All other duties as assigned.

Requirements

· Bilingual required--Spanish

· Outstanding customer service skill

· Excellent written and oral skills

· Computer literacy and keyboard typing skills

· Proficiency in Microsoft Office Suite

Schedule

· Overnight Shift

· Monday to Friday

· Weekend availability