Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Salary :

$17 - 18 hourly

Company : Av Staffing Solutions

Job Type : Full Time

Plainview, United States

Number of Applicants

:

000+

Apply Now

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Job Description - Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote – NY – prefer near Plainview, NY and near Ocala, FL

$17 - $18/hour + overtime | 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives.

This is a fully remote role supporting a 365 -day, 24/7 call center. Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do:

Provide excellent customer service via phone and chat in Spanish and English
Greet customers, verify accounts, listen carefully, and show empathy
Troubleshoot internet, Wi -Fi, and basic device issues (Level 1–2 support)
Use tools such as Freshdesk, Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring:

Fluent Spanish & English (spoken and written)
1+ year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet, Wi -Fi, devices).
Strong typing and multitasking skills (navigate multiple systems while assisting
customers)
Professional, patient, and calm with upset or frustrated customers
Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
Reliable wired internet and a quiet, distraction -free workspace

Pay & Schedule:

Pay: $17 -18 per hour, depending on experience
Overtime available
Paid training
Must work Saturday, Sunday, Monday, Tuesday, Wednesday with Thurs. and Fri off
Available shift: 2 pm – 11 pm
Two 15 -minute breaks and one 30 -minute meal break per shift (set by company schedule)
Flexibility to cover other shifts when needed

Position 1 –

Saturday through Wednesday, 2:00 PM – 11:00 PM

Position 2 – Anticipated Schedule (pending final client approval):

Friday through Sunday, plus 2 weekdays (Monday–Thursday)
Hours: either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM

Why Apply?

Remote work with a customer -focused, remote -friendly team
Opportunity to build both customer service and technical support skills
Supportive team environment
If you’re a bilingual Spanish/English customer service professional who enjoys helping
people and solving tech issues.

We’d love to hear from you. Apply today!

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Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Job Description - Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

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