Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Salary :

$17 - 18 hourly

Company : Av Staffing Solutions

Job Type : Full Time

Plainview, United States

Job Description - Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote – NY – prefer near Plainview, NY and near Ocala, FL

$17 - $18/hour + overtime | 24/7 operation

We’re recruiting on behalf of an IT implementation company’s new Call Center for FLUENT Spanish/English Customer Service & Technical Support Representatives.

This is a fully remote role supporting a 365 -day, 24/7 call center. Recent Computer Science, IT, or related grads are strongly encouraged to apply.

What You’ll Do:

Provide excellent customer service via phone and chat in Spanish and English
Greet customers, verify accounts, listen carefully, and show empathy
Troubleshoot internet, Wi -Fi, and basic device issues (Level 1–2 support)
Use tools such as Freshdesk, Sonar CRM and other internal systems
Document all interactions accurately and follow procedures/SLAs
Escalate complex issues to senior technicians when needed

What You Bring:

Fluent Spanish & English (spoken and written)
1+ year of customer service experience (call center/help desk preferred)
Comfortable with basic technical troubleshooting (internet, Wi -Fi, devices).
Strong typing and multitasking skills (navigate multiple systems while assisting
customers)
Professional, patient, and calm with upset or frustrated customers
Willing to work overnights, weekends, and rotating schedules in a 24/7 environment
Must live in NY State or Florida (prefer close to Plainview, NY or Ocala, FL area)
Reliable wired internet and a quiet, distraction -free workspace

Pay & Schedule:

Pay: $17 -18 per hour, depending on experience
Overtime available
Paid training
Must work Saturday, Sunday, Monday, Tuesday, Wednesday with Thurs. and Fri off
Available shift: 2 pm – 11 pm
Two 15 -minute breaks and one 30 -minute meal break per shift (set by company schedule)
Flexibility to cover other shifts when needed

Position 1 –

Saturday through Wednesday, 2:00 PM – 11:00 PM

Position 2 – Anticipated Schedule (pending final client approval):

Friday through Sunday, plus 2 weekdays (Monday–Thursday)
Hours: either 2:00 PM – 11:00 PM or 3:00 PM – 12:00 AM

Why Apply?

Remote work with a customer -focused, remote -friendly team
Opportunity to build both customer service and technical support skills
Supportive team environment
If you’re a bilingual Spanish/English customer service professional who enjoys helping
people and solving tech issues.

We’d love to hear from you. Apply today!

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

Email

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

GrabJobs is the no1 job portal in the US, connecting you to thousands of jobs fast! Find the best jobs in the US, apply in 1 click and get a job today!

Mobile Apps

Privacy Policy Terms of Use

Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Job Description - Bilingual Customer Service & Technical Support Representative (Spanish/English) Remote /Plainview, N

Similar Bilingual Customer Service and Technical Support Representative Jobs in the US

Mobile Apps