Bi-Lingual Customer Service Representative

Toyota of Easley is seeking an energetic, bi-lingual individual to join our unique and fast-paced Customer Service team. This is a great opportunity to start your automotive career and familiarize yourself with the entire dealership experience.

At Toyota of Easley, we are more than just a dealership. We are a family-oriented team dedicated to creating a positive environment. Our culture is important to us. We believe in giving exceptional service to our valued customers. We are committed to providing the best guest experiences and establishing life-long relationships with our customers.

WHAT WE OFFER

• Opportunity for internal promotion and career growth with the company


• Paid training provided.


• 5-day work week with no Sundays.


• Up to 3 weeks of paid vacation


• $25,000 company-paid life insurance policy.


• Employee purchase and service discounts.


• 401K Plan Options with company match.


• Full benefits include voluntary short and long-term disability, dental, health, and vision insurance options.

RESPONSIBILITIES:

• Responsible for making outbound and follow-up calls to recent service department customers.


• Oversee customer relations databases for communication opportunities with customers.


• Educate yourself on the latest service & product offerings, including pricing.


• Schedule appointments over the phone with new and returning customers. 


• Be available to respond to email inquiries in a professional, well-spoken manner.


• Prepared to interact with customers via phone calls and/or email daily.


• Direct customers to product information resources, including those available on the Internet.


• Must be able to communicate effectively with all departments. 

 REQUIREMENTS:

• Must be fully bi-lingual in Spanish.


• Good verbal and written communication skills.


• Able to handle objections over the phone.


• Proficient with Microsoft Word, Excel, and Outlook preferred.


• Time management, prioritization skills, and the ability to multi-task are required.


• Self-motivated and goal-oriented.


• Must be willing to submit to a drug screen before employment.


• Must have a clean & valid driver’s license.


• Must have a great attitude and want to work within a team.

Toyota of Easley is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.