Bilingual Customer Service Representative - Innovative Company

Description:

• We are looking for a Customer Service Representative to support our customers and supplier customers who use the Internet to access several Treasury applications.
• As our Customer Service Representative, you will report to a manager and assist users with troubleshooting issues that are preventing them from accessing the site and obtaining expected results.
• The Representative will also provide support for granting access to the applications once the required documentation is received.

Responsibilities

• Provide Customer Support using phone and email
• Independently respond to and provide technical assistance for incoming inquiries from users of online Treasury applications
• Provide technical problem-solving for web browsers
• Troubleshoot the source of issues affecting the customer’s ability to access the application and respond accordingly

Skills:

Customer service, Call center, Help desk support, Troubleshooting, Technical support

Additional Skills & Qualifications:

• Bachelor’s Degree or commensurate experience
• 2+ years’ experience providing customer service support; preferably in a call center
• Knowledge of computer systems, networking, computer components, LAN, browsers, mobile devices, settings, and a comfort level with troubleshooting these topics patiently over the telephone.
• Excellent customer service skills required to meet customer service quality measures
• Bilingual in Spanish is preferred

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.