Bilingual Customer Service Representative (Spanish/English) Streator, IL

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience.

Job Description:

• Work directly with customers to find realistic repayment solutions
• Provide guidance, options, and support to help customers get back on track
• Deliver a positive, respectful, and solution-focused experience
• Balance customer needs with business objectives

• Trabajarás directamente con clientes para encontrar soluciones de pago realistas
• Brindarás orientación, opciones y apoyo
• Ofrecerás un servicio respetuoso y enfocado en soluciones
• Equilibrarás las necesidades del cliente con los objetivos del negocio

• Competitive hourly pay + uncapped commission
• Paid training to set you up for success
• Stable, full-time schedule (no weekends)
• Career growth opportunities within a global organization

• Medical, Dental, Vision Insurance
• HSA/FSA options
• Generous Paid Time Off
• Optional Daily Pay
• Employee Assistance Program (EAP)
• 401(k) after 90 days
• And more

• Customer service experience (call center or collections preferred)
• Fluent in English and Spanish (preferred and prioritized)
• Strong communication and negotiation skills
• Ability to multitask across systems while speaking with customers
• Reliable attendance and strong work ethic
• Problem-solving and critical thinking skills
• Basic computer and typing skills
• Team-oriented with the ability to work with diverse customers

#ZRPSG

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at [email protected].

Questions?

• Please review our privacy notice available at the following www.allianceoneinc.com/careers
• For additional information on AllianceOne visit our website at www.allianceoneinc.com