Bilingual Customer Service Representative-US - Room for Advancement

Our Mission

We are an innovative global outsourcing company that delivers value and expertise through exceptional people, process, and technology, while embracing our principles as a socially conscious business. We are a certified Minority Business Enterprise with diversity, equity and inclusion at our core.

**This is a remote role but all potential candidates must live within a reasonable driving distance of Bethlehem, PA as a requirement of the position. Candidates who do not meet this requirement will not be considered for the position.**

Customer Service Skills:

• Basic customer service soft skills to consistently build and maintain quality customer relations
• Excellent verbal and written communication skills
• Basic critical thinking skills
• Ability to read, follow directions, and apply logical steps to finding resolution for customer issues
• Ability to answer inbound calls or generate outbound calls in some cases to follow up on orders
• Ability to suggest products and/or services to customers based on their request or needs
• Ability to interact with customers in a friendly and courteous manner.
• Ability to remain calm and composed in a fast-paced working environment
• Ability to follow all prompts from call management system to provide the appropriate customer service.
• Must be detail oriented, organized, flexible and able to multi-task

Additional Requirements:

• Fluency in both English and Spanish (spoken and written) is essential.
• Previous experience in customer service or a related field is preferred.
• Excellent communication skills with a customer-centric approach.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using customer support software and CRM systems.
• Flexibility to work in shifts, including evenings, weekends, and holidays as needed.
• High School Diploma/GED required
• Minimum 1-2 years of data entry experience
• MS Office Experience
• Above average typing/computer skills
• Ability to multitask across multiple systems
• Must be able to work well independently and drive your own performance
• Good attendance and punctuality are a must! If time is missed, it is expected to make up as many hours as possible in the same week (within the normal hours of operation)
• Exceptional reading comprehension
• Excellent grammar, spelling, and punctuation
• An understandable and straightforward communication style
• Ability to learn and navigate new software quickly
• Excellent interpersonal, written, and oral communication skills
• Sentiment and fast problem analysis, skilled at asking probing questions to resolve issues
• Strong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
• Reliable Transportation (if working onsite in office)
• High-speed internet connection (if working remotely)
• No Cell Phones on the floor.

We are hiring call center representatives who have a strong work ethic, want to learn, and are responsible, punctual individuals.

You will be eligible for:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Paid time off
• Tuition Reimbursement
• 401(k) or retirement plan