Bilingual (English & Portuguese) Document Management Team Member

$18 - 19 / hour

About Westgate Resorts

Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

The verification of proposals for mail-out accounts before paperwork is mailed and following up on those accounts to ensure that the documents are returned in a timely manner.

To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Additionally, the person must possess and adhere to the following core company values:

• Integrity
• Passion
• Work Ethic

Essential Duties and Responsibilities include the following. Other duties may be assigned:

• Handling inbound and outbound calls with timeshare owners and/or internal customers.
• Communicating and following up with timeshare owners by phone, email, and/or letter regarding their outstanding contract documents and assisting them in signing the documents electronically or by mail.
• Assisting timeshare owners with questions about their outstanding documents, making payments, usage inquiries, and/or general account inquiries.
• Responsibilities include verifying sales proposals from internal customers to ensure the proposals are correct and accurate before contracts are entered into the system.

Qualifications Required

• Hybrid after training is completed, then 2 days in office 3 days at home.
• Six (6) weeks of paid training (on-site) provided Monday through Friday.
• Must be able to commute and work on-site at the Ocoee office.  
• Plus - Notary of Public Certification.
• Fluency in English and Portuguese is required.(Spanish is helpful but not required).
• Must have a high-speed internet connection and modem.
• Must have a dedicated office/workspace with little to no distractions.
• Must be able to make and receive telephone calls.
• Must be proficient with Microsoft Outlook, Microsoft Excel, and Adobe Acrobat.
• Ability to troubleshoot and fix minor computer problems independently.
• Ability to operate a computer, telephone, calculator, and other related office equipment.
• Ability to visually review handwritten and computer-generated documents, as well as view a computer screen.
• Ability to multitask and communicate effectively with team members and customers in a professional manner.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy, with excellent follow-up skills.
• Ability to sit at a desk for extended periods of time.
• Customer Service, Document Management, Banking experience, Timeshare experience, or other related experience preferred.

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.) 
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.