Bilingual (English/Spanish) Automotive Service Advisor

Join our Ricart Buick GMC Chevrolet team in North Columbus. Ricart Automotive has been Columbus’ Top Place to Work since 2013! We offer competitive pay, a generous benefits package, opportunities for advancement, a family environment, a strong company culture, and more employee events than anyone in the industry!

At Ricart Automotive, we pride ourselves on delivering exceptional automotive service with a personal touch. Our dedicated team is committed to providing top-notch care to our customers and their vehicles. We are seeking a motivated and customer-focused Bilingual Service Advisor (Spanish/English) to join our dynamic team.

As a Bilingual Service Advisor (Spanish/English), you will be the primary point of contact for our Spanish- and English-speaking customers and service employees, providing expert guidance and ensuring a seamless service experience. Your responsibilities will include:

• Greeting customers and identifying their vehicle service needs
• Consulting with customers and service employees in both Spanish and English to understand their concerns and issues
• Recommending appropriate maintenance services or repairs based on customer needs and vehicle diagnostics
• Providing accurate estimates for service work and obtaining customer approval
• Scheduling service appointments and coordinating service timelines to meet customer expectations
• Communicating updates on vehicle status and any additional recommendations in a clear and professional manner
• Partnering with technicians and parts departments to ensure timely and accurate completion of service work
• Resolving customer inquiries and concerns promptly and professionally
• Maintaining accurate service records and ensuring a high level of customer satisfaction

Qualifications:

• Fluency in both Spanish and English (spoken and written) is required
• High school diploma or equivalent.
• Previous experience as a service advisor or in a customer service role in the automotive industry is preferred.
• Strong communication and interpersonal skills.
• Ability to explain technical information to customers clearly and understandably.
• Excellent organizational and multitasking abilities.
• Proficiency in using automotive service software and tools, especially CDK preferred.
• Valid driver’s license with six points or less.

Ricart Automotive is an Equal Opportunity Employer.