Bilingual English/Spanish Client Relations Consultant

Founded in Richmond, Virginia, CapCenter is a growing, realty and mortgage company that optimizes the home buying and selling processes by combining mortgage, realty, and insurance under one roof. This allows CapCenter to provide better service and more savings to clients ultimately helping individuals and families find and afford their dream homes in our local communities.

Job Overview
CapCenter is seeking a Bilingual English/Spanish Client Relations Consultant to help pursue our mission: simplify the homeownership journey with consolidated services and big savings! In this role, you will be the initial point of contact for CapCenter prospects who are considering CapCenter’s suite of services. Client Relations Consultants take inbound calls from clients and assist them with their realty, mortgage or insurance needs or connect them with another CapCenter team member for assistance. They go to great lengths to understand everyone’s unique situation and financial goals to determine the most appropriate business unit that can help them to the finish line.

This position is located in the office in our beautiful headquarters in Glen Allen, Virginia.
Responsibilities
Clients Come First. All decisions at CapCenter are rooted around how the clients benefit. You will provide excellent service and build rapport quickly, whether through the phone, email or chat, and you are always willing to go the extra mile. You will know our products inside and out so that you can answer questions, resolve issues and facilitate relationship development with our clients.
Innovation Never Stops. People, process, and system innovations are ongoing. With so much client interaction, you are bound to identify and implement improvements to our products, processes and technology. The primary objective is to ensure clients have a seamless experience and become raving fans of CapCenter’s products and services.
Excellence is a Team Sport. Be a “play-maker.” Collaborate directly with mortgage, realty, insurance and settlement team members to ensure a best-in-class client experience. Meet and exceed performance standards around client satisfaction, productivity targets, and quality goals.
Savings are Earned. CapCenter seeks to save our clients’ money, time, risk, and effort. You will use your resources and sales tactics to identify the client’s goals and objectives and to make recommendations.
Qualifications:
Bilingual in English/Spanish required
Bachelor’s Degree required
Call Center experience preferred
Excellent verbal and written communication skills
Strong professionalism, ethics, and character
Possess or ability to obtain NMLS license within 90 days
We offer a competitive compensation package to include base salary, annual bonus, medical, dental and life insurance benefits, 401(k), profit sharing, and paid vacation. We do not discriminate against applicants/employees on any protected basis and are an Equal Opportunity Employer: Veteran/Disability.
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