Bilingual English/Spanish Senior Sales Representative

Job Title:

Bilingual English/Spanish Senior Inside Sales Rep

Location:

Miami, FL (8150 NW 64th St, Miami, FL 33166)

Description / Summary:

Position: Senior Inside Sales Representative

Status: Full-Time, Non-Exempt

Schedule: Monday through Friday, 8:00 a.m. to 4:30 p.m., averaging 40 hours per week. 

Pay Rate: $33.00/Hour Base, paid biweekly in accordance with Interglass payroll practices. 

Incentives: Eligible for the Interglass Incentive Plan for Senior Sales Representatives (Quarterly sales bonuses for Glass Lites, Glazing Supplies & Hardware, and Lead Conversion). 

Mileage Allowance: Approved business miles are reimbursed monthly at $0.76 per mile starting after 90 days of employment (following the introductory period). 

Summary:

Markets and sells products/services to customers or leads over the phone, via email, and through approved customer visits. Responsible for sales growth on assigned regional accounts (including key accounts), prospecting, quoting, entering orders, and maintaining account health

Specific Duties and Responsibilities:

• Grow sales with current customers and new leads in assigned region, including key accounts. 
• Source new sales opportunities through inbound lead follow-up and daily outbound cold calls and emails. 
• Reactivate lapsed and declining accounts to bring business back. 
• Identify customer buying trends and cycles. 
• Estimate date and time of delivery based on company delivery schedules. 
• Communicate and coordinate with the Logistics Department regarding delivery problems, container timing, will-call pickups, and freight questions. 
• Meet established sales goals per evaluated period. 
• Support account receivables collection, contact customers on past-due balances, and resolve invoice disputes. 
• Conduct approved customer and prospect visits in the assigned territory (up to half of the workday as needed). 
• Attend national and regional trade shows. 
• Research new product requests. 

Essential Duties and Responsibilities:

• Answer incoming phone calls, listen to voicemails, and return calls promptly. 
• Process orders accurately via email, phone, fax, or walk-ins and enter them in ERP (SAP/NetSuite). 
• Create and present quotes and price lists to customers upon request within approved limits. 
• Build, maintain, and grow relationships with buyers, estimators, and owners at assigned accounts. 
• Enter accurate customer data, open quotes, and pipeline stages into the computer database/CRM. 
• Uncover, resolve, and follow up on customer problems, shortages, damage claims, and order complaints. 
• Provide product samples to qualified customers upon request. 
• Brief covering Sales Support Specialists prior to planned absences. 
• Perform other duties as assigned by the Manager. 

Education & Experience:

• Education: Bachelor's degree in business, marketing, or a related field required. 
• Experience: Minimum 5+ years of B2B sales experience (including experience in wholesale distribution and outside sales with customer visits). 

Skills & Requirements:

• Bilingual: Fluency in both English and Spanish required (read, speak, and write well enough to sell, quote, and serve customers). 
• Vehicle & Driver’s License: Valid driver's license, a reliable personal vehicle, and personal auto insurance that meets company minimum coverage (with proof submitted annually). 
• Organizational Skills: Excellent task coordination, prioritization, organization, and accuracy in managing multiple open quotes and orders. 
• Communication Proficiency: Clear, concise, and effective verbal and written communication with active listening and a warm, positive tone. 
• Team Player: Persuasive, proactive, customer service-oriented team player. 
• Software: Proficient in Microsoft 365; working knowledge of ERP and CRM systems. 

Work Environment:

• On-site office environment with prolonged sitting and extended time on phone and computer. 
• Moderate noise level. 
• Ability to lift up to 15 pounds and handle product samples. 
• Local driving within assigned territory for approved customer visits (up to half of the workday). 

About Us:

Interglass is dedicated to the wholesale distribution of glass and mirror products. With a combined footprint of 144,000 sqft of warehouse space and our specialized fleet of trucks (including Boom Trucks, Rack Trucks, and Tractor-trailers), we perform all local logistics in-house—such as customs clearance, drayage, warehousing, and deliveries. Combined with our extraordinary employees, we consistently exceed our customers' needs.