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WHO WE ARE:
24 Hour Home Care is a trusted in-home care company committed to making a positive impact in people's lives every day. For more than 15 years, it has delivered high-quality and personalized caregiving services to people of all ages and individuals with developmental and intellectual disabilities. Today, it provides caregiving services to more than 16,000 clients and employs more than 16,000 caregivers. By putting people first, striving for excellence, and investing in purposeful innovation, 24 Hour Home Care redefines what it means to care. Learn more at www.24hrcares.com.
At Team 24, we’re driven by one purpose — to make a real difference in the lives of our clients and families. Watch this short video to see the heart behind our work and the impact our teams create every day.
WHO YOU ARE:
You are a passionate and performance-driven team player, eager to take on a key role in our company’s growth. You embody Team 24’s Care & Compete Principles and Competencies:
In the spirit of Own(ing) It With Courage, we encourage you to check out our Glassdoor Page to learn more about 24 Hour Home Care and to leave a review about your experience: 24 Hour Home Care: Glassdoor Page
Sound interesting? Read on for more details!
THE ROLE:
The Enrollment Coordinator is responsible for managing all potential employer of record (EOR) providers to be hired by 24 Hour Home Care, as well as all intern requirements through the Paid Internships Program (PIP). The EC will ensure all hiring requirements are met, including verification of employment eligibility, successful completion of nationwide background check, and CPR and First Aid certifications. This individual will also oversee all aspects of provider compliance as it relates to maintaining up-to-date job requirements. The EC will maintain frequent communication with Regional Center staff to ensure adequate funding for consumer services and to provide updates on services as needed.
PRIMARY DUTIES AND RESPONSIBILITIES
The Enrollment Coordinator will perform duties that directly relate to the service being provided including but not limited to:
- Manage onboarding provider applications and requirements.
- Daily follow-up with all applicants in the pipeline process.
- Verification of employment eligibility requirements and nationwide criminal background check Clearance.
- Accurately and consistently update Salesforce and Annkissam with candidates’ proper status throughout the entire hiring process.
- Process and clear files in the pipeline and match providers with appropriate Regional Center Consumers.
- Manage proper enrollment of interns in the Paid Internships Program including coordination with the Regional Center, worksite, and employment agency (if applicable).
- Assist in collecting and gathering required data and documents for annual Paid Internships Program (PIP) reporting to Regional Centers, as well as for annual Regional Center audits.
- Respond to consumer questions and concerns regarding services.
- Manage and maintain program preparation functions, including but not limited to proper documentation for services.
- Other duties and ad hoc projects as assigned.
- Owns reporting and dashboards for your role within the branch office.
- Ongoing compliance with up-to-date requirements (CPR/FA, maintaining files)
This is a hybrid position, coming into the Concord office 1x per week.
WHAT YOU BRING TO THE TABLE:
- Fluency in Spanish is required
- 1-2+ years of customer service experience
- Problem solving skills
- Strong interpersonal and communication skills
- Energetic self-starter
- Able to exercise discretion with confidential information
- Ability to stay organized with growing client list and keep up with multiple follow ups
- Time Management
WHAT WE BRING TO THE TABLE:
24 Hour Home Care is an Equal Opportunity Employer that is proud of its culture of diversity and inclusion. Individuals seeking employment are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Additionally, 24 Hour Home Care will consider qualified candidates with criminal histories in a manner consistent with the law.
Qualified applicants with criminal history will be considered for employment in accordance with California Fair Chance Act and the Los Angeles County Fair Chance Ordinance for Employers, ensuring individuals with criminal history have fair and equitable access to opportunities for gainful employment in the unincorporated areas of LA County.
Upon review, should criminal history have a direct, adverse, and negative relationship, 24 Hour Home Care will conduct an Individualized Assessment and provide a Preliminary Notice of Adverse Action; specifying the laws or regulations that impose such restrictions. At which point, 24 Hour Home Care will review the prospective hire’s written response and mitigating circumstances before making a final decision. Should withdrawal of a conditional offer of employment be determined, 24 Hour Home Care will provide a copy of the Second Individualized Assessment.
Individuals have the right to reach out to the LA County Department of Business and Consumer Affairs to file a complaint or if you require additional information.
- By Email: [email protected]
- By Web: https://dcba.lacounty.gov/contact-us/
- By Phone: (800) 593-8222
For California applicants: by applying for this position, you acknowledge and consent to the collection, use, and disclosure of your personal information in accordance with our privacy policy and the California Consumer Privacy Act (CCPA).
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