Bilingual Enrollment Specialist (Sales & Admissions)

About Lantern Learning Group

Lantern Learning Group proudly operates schools across the United States, uniting a family of exceptional early childhood education brands, including Smart Cookies, The Pillars Christian Learning Centers, and Early Care & Education. As a purpose-led network, Lantern is committed to inspiring confidence, good character, and lifelong achievement in children while supporting educators with the resources, training, and culture they need to thrive.

Our Mission: To unite purpose-driven schools that inspire confidence, good character, and lifelong achievement.

Our Values: Quality, Integrity, Service, and Community

Why Work Here

When you join Lantern Learning Group, you become part of something bigger: a community committed to shaping confident, capable children and supporting the educators who guide them. We invest in professional growth, leadership development, and a culture of care that values every voice. Our team members enjoy the support of a collaborative national network while maintaining the close-knit feel of their individual school communities.

At Lantern Learning Group, we are committed to supporting your career, family, and future. Team members enjoy comprehensive benefits, including health insurance, a 401(k) match, paid time off, tuition discounts, wellness programs, and more.

What We Need

Lantern Learning Group is seeking a Bilingual Enrollment Specialist (Sales & Admissions) who is passionate about building relationships, delivering exceptional customer experiences, and helping families find the right educational environment for their children.

This role combines consultative sales, customer relationship management, family engagement, and enrollment support to drive growth across our school communities. The ideal candidate is energetic, highly responsive, goal-oriented, and enjoys turning inquiries into enrollments through meaningful connections and exceptional service.

Sales & Enrollment Growth

• Serve as the first point of contact for prospective families through phone, email, text, and other communication channels.
• Build strong relationships with prospective families and guide them through the enrollment process from inquiry to enrollment.
• Consistently follow up with leads to maximize tour attendance and enrollment conversions.
• Manage and maintain an active admissions pipeline using CRM and enrollment management systems.
• Explain programs, tuition, classroom availability, and enrollment requirements with confidence and professionalism.
• Track enrollment activity, conversion rates, and enrollment goals while identifying opportunities for improvement.
• Support organizational growth by helping schools meet enrollment objectives.

Family Engagement & Customer Experience

• Deliver a welcoming, personalized, and responsive experience for every prospective family.
• Build trust and rapport through proactive communication and relationship-focused service.
• Serve as a trusted advisor throughout the enrollment journey.
• Ensure a seamless and positive experience from first inquiry through enrollment completion.

School & Leadership Partnership

• Coordinate school tours, open houses, enrollment events, and family visits in partnership with School Directors and regional leaders.
• Collaborate closely with Operations, Marketing, and School Leadership teams to support enrollment initiatives.
• Share enrollment updates, market trends, family feedback, and lead activity with key stakeholders.
• Participate in regular meetings focused on enrollment performance, strategic growth, and family experience improvements.

Community Outreach & Marketing Support

• Support community outreach efforts, networking events, and local marketing initiatives designed to increase brand awareness.
• Represent Lantern Learning Group professionally at community events and school functions.
• Build relationships within the local community to generate awareness and prospective family leads.

Benefits

As a salaried employee, you'll receive a comprehensive benefits package designed to support your well-being and professional growth, including:

• Employer-covered medical coverage through BCBS
• Employee Wellness Program
• FSA/HSA enrollment options
• Voluntary Dental and Vision coverage
• Basic Life and AD&D Insurance ($10,000)
• Voluntary Disability, Accident, and Critical Illness coverage
• Employee Assistance Program (EAP)
• Voluntary Pet Insurance
• 120 hours of Paid Time Off (PTO), with accruals beginning on Day 1
• 13 to 15 paid holidays annually
• Two days of paid Bereavement Leave
• Childcare tuition discounts
• Scholarship program
• Lantern Learning Group Paid Family Leave (LLGPFL)
• 401(k) with a 6% employer match and immediate vesting upon eligibility
• CDA Program Assistance

Education & Experience  

• Bachelor's degree in Education, Communications, Business Administration, Marketing, or a related field preferred.
• Two or more years of experience in sales, business development, admissions, enrollment management, customer success, hospitality, leasing, account management, or relationship-based customer service preferred.
• Proven ability to build relationships, manage leads, and convert opportunities into successful outcomes.
• Experience working directly with families, customers, clients, or community members in a service-oriented environment.

Skills & Competencies

• Bilingual English/Spanish Required
• Exceptional written and verbal communication skills.
• Strong consultative sales and customer service skills.
• Highly organized with excellent attention to detail and follow-through.
• Ability to manage multiple priorities while maintaining responsiveness and professionalism.
• Strong problem-solving and critical-thinking skills.
• Ability to work independently while collaborating effectively across departments.
• Proficiency with Microsoft Office Suite, CRM systems, and enrollment management platforms.
• Knowledge of early childhood education and the competitive school market is a plus.
• Passion for helping families find the best educational experience for their child.

Physical & Working Requirements

• Frequent speaking, listening, computer use, and extended screen time.
• Occasional walking and standing during school tours, enrollment events, and community outreach activities.
• Ability to occasionally lift up to 25 pounds for event setup and marketing materials.
• Proficiency in speaking, reading, and writing English and Spanish.
• Ability to travel locally and occasionally outside the immediate area for training, meetings, and organizational events.
• Occasional evening or weekend work may be required to support school events and enrollment initiatives.

Disclaimer

This job description is intended to describe the general nature and level of work performed and is not intended to be a comprehensive list of all responsibilities, duties, and qualifications. Lantern Learning Group reserves the right to modify responsibilities as business needs evolve.