Bilingual Fiber and Video Training Specialist

Before you apply, please read the following questions and ask yourself if they are describing you:

• Are you bilingual (English/Spanish)?
• Are you equally skilled and comfortable using English and Spanish for business audiences as you are in English?
• Are you a proficient trainer and writer, skilled in creating, writing, and delivering dynamic, persuasive, and easy-to-understand materials and presentations?

If so, and you are passionate about training, writing, and developing informative and engaging content, we want you on our team!

DSI, a premier Dallas-based sales enablement and custom business solutions company founded in 1984 and family-owned, has an immediate opportunity for a Bilingual Wireless and Fiber Trainer Specialist.

This role focuses on developing materials for and training sales associates on internet, video and security products, services, and processes, specifically for Spanish-language door-to-door and call center sellers/agents.

Essential Duties

• Deliver sales training presentations for door-to-door and call center reps
• Create and translate training materials and sales-oriented one sheets
• Become a subject matter expert and stay current on changing offers, products, and services, and master order entry systems and processes
• Develop audience-driven content and presentations, primarily using PowerPoint, optimized for virtual or in person delivery
• Ensure attention to detail in content creation and language nuance
• Create engaging, well-formatted, and learning online and live virtual content
• Communicate clearly and dynamically to all employee levels, from entry-level agents to C-level executives

• Preferred - Bachelor’s degree from an accredited institution in a related field (ex. Communications, English, Theater/Performance Arts, Business, or Marketing)
• Internet (fiber, broadband) knowledge
• Equal competency in both English and Spanish writing/speaking skills for business audiences
• Minimum 3 years of presentation and training curriculum development specifically related to wireless (cellular), high-speed internet, and/or sales training experience
• Bilingual in both verbal and written forms of communication in English and Spanish
• Microsoft Office Suite (PowerPoint, Excel, Word, Outlook); strong computer proficiency, web conferencing (ex. Zoom, Teams), and A/V setup and troubleshooting skills (projector setup, TV, and audio systems, etc.)
• Preferred: Adobe Creative Suite experience preferred, but not required.
• Neat, professional appearance, and outgoing demeanor
• Must have a dependable vehicle with valid vehicle insurance, a valid driver’s license, and a good driving record
• Must be available for multi-day, overnight travel (est. 1-3x/quarter)
• Valid passport
• Employees must be able to cover their non-airfare travel expenses prior to reimbursement (expenses are processed weekly once submitted)

• Medical, Dental, Vision, Disability, and Life insurance are available on the first day of the month following your first day of employment – no extended waiting period!

• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!