Bilingual Food Pantry Associate - Service Center

Description

JOB SUMMARY

The Bilingual Food Pantry Associate is part of the St. Vincent de Paul (SVdP) team responsible for the day-to-day operations of the Food Pantry and Warehouse. This position works under the direction of the Associate Director of Client Services to maintain the operational flow of the food pantry and Service Center, including the pantry warehouse, drive-through food pantry, online orders, and indoor operations. This role provides staff and clients with Spanish translation services as needed.

Starting range $20.00-$22.00/hour plus generous benefits (see below)

ESSENTIAL DUTIES AND RESPONSIBILITIES

Food Pantry Operation and Program support:

• Assist Food Pantry Coordinator with day-to-day food pantry operations, including pantry drive-through setup, pantry drive-through operation, and pantry online orders
• Work to treat customers with dignity and respect
• Have a broad understanding of the programs we operate and the ability to answer client questions as well as community resources and referrals
• Assist staff and clients with Spanish translation services as needed
• Ability to issue vouchers to clients and answer questions regarding voucher programs
• Support the effort to create a more inclusive and equitable organization.
• Adhere to the Safeguarding Policy by ensuring timely completion of mandatory training, staying updated on relevant training modules, and undergoing the necessary background checks to maintain compliance

Warehouse management:

• Assist Pantry Coordinators with the organization, cleanliness, and safety of the food pantry warehouse
• Along with the Food Pantry Coordinator, work to ensure that all areas of the ground level of the Service Center (Food pantry, warehouse, waiting room, reception area ) and outside space are organized and clean
• Operate pallet jack and organize pallets of food
• Assist with accepting donations
• Work with the Food Pantry Coordinator to maintain operation of warehouse equipment
• Open and close the building securely

Volunteer Engagement:

• Assist in the support of pantry volunteers, helping them to have a safe and meaningful experience
• Perform duties of volunteer positions as needed
• Communicate and enforce pantry policies
• Fill in for volunteer positions as needed, including food gleaning at various locations around town
• Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, ethnicities, and races
• Demonstrate the implementation of best practices as required by the SVdP Safeguarding policy when interacting with children and vulnerable adults
• Other duties may be assigned

An individual in this position must be able to successfully perform the essential duties and responsibilities listed above. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

Requirements

MINIMUM QUALIFICATIONS

• Language Competency: Ability to speak Spanish and English required
• Licenses/Certificates: Valid driver's license required
• Technology/Equipment: Proficiency in Microsoft Office and Google Workspace products

PREFERRED QUALIFICATIONS

Education: Human Services background or related field or equivalent experience

Experience and/or Training in:

• Working with food insecurity and/or warehouse experience
• Conflict resolution and de-escalation skills
• Reliable decision-making skills
• Excellent organizational skills

PHYSICAL AND MENTAL DEMANDS/QUALIFICATIONS

The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position. While performing the duties of this job:

• The employee is frequently required to stand, walk, talk, and hear and use hands to finger, handle, or touch objects, tools, or controls.
• The employee must regularly lift and/or move up to 20 pounds without assistance and occasionally lift/move up to 50 lbs with assistance.
• The employee must be able to follow instructions and work autonomously on assigned job duties
• The employee must have a valid driver's license
• This position regularly works outdoors in all types of weather conditions

WORKING ENVIRONMENT

• The food pantry and warehouse working environment may contain dust, debris, or allergens commonly associated with all manner of donated goods. Certain areas of the warehouse are only partially climate-controlled.
• The schedule for the first two months of the training period is Monday through Friday. After that, the regular schedule is Tuesday through Saturday (the first half of the day on Saturday). The exact timing can be flexible, considering the business requirements and personal preferences.
• Service Center address is 2033 Fish Hatchery Rd, Madison, WI 53713

EQUITY

St. Vincent de Paul has a vision for a deeply inclusive environment for our membership, staff, and volunteers. To foster a culture of belonging while providing equitable service delivery above and beyond Equal Opportunity requirements, SVdP candidates must be committed to cultural competency growth and work within diverse teams. SVdP is an Equal Opportunity Employer.

NON-DISCRIMINATION POLICY

The District Council of Madison, Inc., Society of St. Vincent de Paul does not and shall not discriminate in our employment, services, and volunteerism on the basis of age, race, color, disability, marital status, sex, sexual orientation, national origin, ancestry, arrest record, conviction record, military service, or use or nonuse of lawful products off the employer’s premises during nonworking hours, or any characteristic protected by applicable local, state and federal law. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers and vendors. Although the District Council of Madison, Inc., Society of St. Vincent de Paul does not generally consider religion in either hiring or the services it provides, because we are a Catholic charity, requiring liaison with the Catholic Church and its members, certain positions involving such liaisons are reserved for members of the Catholic Church. The District Council of Madison, Inc., Society of St. Vincent de Paul reserves the right to consider whether the conduct reflected in a criminal conviction demonstrates an incompatibility with the responsibilities of the specific job for which an applicant is applying.

FULL-TIME JOB BENEFITS

• Medical, dental, and vision insurance options
• Free long-term disability and term life insurance
• Voluntary short-term disability and life insurance coverage available
• Employee 403(b) retirement savings plan and an employer-sponsored SEP-IRA
• Employee assistance program
• Generous paid time off (PTO) and paid sick time off