Location: Green Bay, WI (Multiple Clinics)
Job Type: Full-time
Schedule: Monday – Friday, 7:45 AM – 4:15 PM
Pay: $19.00 per hour
Benefits: Health, dental, vision, life, short- and long-term disability insurances, retirement plan, holidays, PTO, EAP, wellness benefits
At OHP, we are passionate about changing the lives of our community’s children by ensuring they have access to high-quality oral health care. As we continue to grow and serve our community, we are seeking a Bilingual Front Desk Patient Coordinator to join our dedicated team.
Position Summary
We are looking for a Bilingual Front Desk Patient Coordinator who will be the welcoming face of our clinics and a vital link between our care team and patient families. This role supports multi-lingual families (including, but not limited to, English, Spanish, Hmong, Somali, etc.) with check-in, scheduling, recordkeeping, and communication. If you’re customer-focused, detail-oriented, and passionate about helping children get the dental care they need, we’d love to meet you.
Responsibilities:
Patient Interaction & Communication
- Greet and check in patients, ensuring parent or guardian presence.
- Ask screening questions and assist with form completion.
- Provide in-person and over-the-phone translation (English/Spanish).
- Answer calls and assist with inquiries.
- Communicate with parents and schools regarding appointments or paperwork.
Scheduling & Patient Flow
- Schedule appointments for routine, operative, and follow-up visits.
- Maintain a full and efficient daily schedule.
- Support recall efforts and case management for incomplete treatment plans.
- Reschedule or cancel appointments as needed.
Administrative & Clinical Support
- Create and update patient records including medical history, demographics, and insurance.
- Scan and upload documents into the patient’s digital file.
- Prepare treatment consents, health forms, and prescriptions.
- Verify insurance eligibility using ForwardHealth or other systems.
- Open the clinic and prepare for daily operations.
Technology Use
- Use tools such as Dentrix, ForwardHealth, Connecteam, NexHealth, and Microsoft Office suite to manage patient data and scheduling.
- Use translation tools such as tablets and Language Line.
- Enter relevant patient notes such as Frankl scores and medical alerts.
Qualifications:
Preferred: Bilingual in English and Spanish (spoken and written)
- 1 year of customer service experience (healthcare or dental preferred)
- Strong communication and data entry skills
- Comfortable working in a fast-paced, child-centered environment
- Familiarity with dental software (Dentrix) is a plus
- Must be flexible with working at different locations as business needs arise
Why Join Us?
- Make a difference in the lives of underserved children
- Work in a collaborative and mission-driven environment
- Enjoy a strong benefits package including health, dental, and retirement plans
Where we started:
In 2005, an alarming number of children were arriving in Green Bay area emergency rooms with dental pain and infections. A dedicated group of community volunteers with the Green Bay Rotary decided to do something about it and created an initiative in 2005 called Healthy Teeth, Healthy Kids, a mobile, in-school dental clinic. From this program, the Oral Health Partnership was created. In 2007, we became a 501(c)3 and opened our first clinic at the Howe Community Resource Center.
In addition to our School-Based and clinic services, in 2010 through a partnership with St. Vincent Hospital, we added hospital services. This allows us to provide dental treatment under general anesthesia for young children, highly anxious patients, and children and youth with special healthcare needs.
Where we are:
Today we are so excited to be giving children the care and tools they need to smile! We spearhead a true community effort with partnerships with multiple organizations and 7 school districts with over 40 schools to treat children with untreated dental needs throughout the county. Each year, our clinics and School-Based Programs perform over 100,000 procedures, serving over 10,000 children, with over 4,000 being seen in school. Through countless outreach efforts to daycares and other community organizations, we are continuing our efforts to reach all the children in Brown County that can benefit from our services. But we still have more work to do.
Where we’re going:
We will continue to grow and evolve until every child in Brown County has access to quality dental care. This includes expanding our clinics, visiting schools all over the county, and outreach to where we can treat our community's children. Every child deserves a healthy smile, and we are committed to making sure they can get one!
Mission
OHP exists to change the lives of our communities’ children through access to excellent oral health services and education.
Vision
OHP will be the provider of choice for underserved children to eliminate preventable oral disease and create a foundation of life-long oral health.
Values
These values will guide our decisions, actions, and words across all relationships, internal and external:
- Teamwork
- Clear Communication
- Continuous Quality Improvement
- Integrity
- Respect
- Patient (Child) Centered Excellence
- Community Focus
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