Bilingual Healthcare Customer Service (English & Spanish)

Description

Required: Bilingual - fluent in English & Spanish 

• Ability to manage heavy inbound and outbound call volumes in a timely manner to include account research, screen patients for Charity Care, follow-up, set-up payment plans, documentation of information received, identify customer needs; provide solutions or alternatives to resolve issue.
• Review the company host system to ensure all related accounts are updated and/or billed.
• Review patient accounts for either field referral, insurance eligibility or Charity Care referrals by understanding insurance guidelines.
• Monitor aging accounts daily to ensure they are worked in a timely and efficient manner.
• Review and note accounts accurately with possible Medicaid and/or insurance to update and forward for billing for potential revenue.
• Review accounts to ensure accuracy and quality work is delivered to the client based on their standards and expectations.
• Review accounts under self-pay status accordingly for insurance discovery by ensuring insurance has a paying program, meeting timely filing deadlines, and has covering diagnosis.
• Review and work queues to maximize opportunity for revenue and meet departmental targets and quantitative goals.
• Provide accurate and timely status update on all accounts.
• Provide customer service; calling patients and interact with insurance companies for insurance verification and/or claim status requests.
• Generate and review aged trial balance (ATB) reports and assigned it to Field Representative.
• Assist in client clean-up projects as required.
• Motivated liaison between the company, client and patients.
• Abides by HIPAA rules and regulations and complies with company policy.
• Accept ownership of assigned work, train new hires or team members; attend seminars, client meetings and team building functions to improve knowledge and performance levels.
• Follow up with company and/or client scripts to ensure uniformity.
• Perform other duties as assigned by management team.

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Tuition reimbursement
• Vision insurance

Pay: 

• Minimum pay: $18.00/hour

Schedule:

• Monday-Friday 8:00 am - 4:30 pm
• Wednesday-Sunday 8:00 am - 4:30 pm
• 40 hours/week

Requirements

• Bilingual – writing, reading and speaking in Spanish (required)
• Ability to take initiative and adapt to different changing situations and handle upset calls.
• Exceptional client and customer service, relationship and team building. A problem solver with a willingness to learn.
• Ability to multi-task, prioritize work and manage time effectively.
• Excellent written and verbal communication abilities.
• Strong attention to detail.
• Knowledge of healthcare terminology, procedures and practice; such as: HIPPA regulations, health insurance regulations and billing. Experience with electronic billing systems and workflow improvement.
• Proficient in Microsoft Office or related software.
• High school diploma or GED.