Bilingual HR Generalist (EE Relations)

POSITION SUMMARY:                 

This position is responsible for a variety of Human Resources functions with an emphasis on employee relations and workplace investigations. This position also assists with performance management and compliance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

GEOGRAPHIC REGION:

Applications out of the geographic region for this position will not be considered.

QUALIFICATIONS:    

• A minimum of one (1) year of Human Resources experience with exposure to employee relations activities, including performance management, corrective actions, employee counseling, investigations, onboarding, and general HR support.

• Bachelor’s Degree or currently pursuing a degree in HR Management or current SHRM Certification (PHR, SPHR, or GPHR).

• Working knowledge of employment laws, regulations, and HR best practices, with the ability to apply established policies and procedures to routine employee relations matters. 
• Demonstrated ability to foster positive employee relations and partner with management to drive HR and business initiatives.

• Intermediate proficiency in Microsoft Office applications, including Word, Outlook, and Teams. 
• Proficiency in Excel, including formulas, sorting and filtering data, data validation, conditional formatting, pivot tables, and report generation. 
• Must have advanced written and verbal communication skills both in English and Spanish to communicate at different levels throughout the organization and with exterior organizations, candidates, etc.

• Must have the ability to read and write at an Advanced level in a business environment.
• Strong organizational, time management, and problem-solving skills with the ability to manage multiple priorities and meet deadlines.
• Ability to maintain confidentiality and exercise discretion when handling sensitive employee matters.
• Ability to work independently with limited supervision, multitask, and possess strong initiative.
• Ability to establish and maintain effective working relationships with customers, vendors, and fellow employees.
• Ability to think logically, establish and follow procedures, instructions, and make sound decisions.
• Ability to exercise independent judgment within established systems and procedures.
• Ability to work a flexible schedule, extended hours, holidays, and/or weekends as needed.
• Must be able to obtain a TWIC card within 30 days of employment.  

Preferred 

• Experience in a high-volume or operational environment managing multiple employee relations cases simultaneously is strongly preferred. 
• Experience supporting employee relations matters, including disciplinary actions, performance improvement plans, attendance management, and workplace investigations. 

DUTIES AND RESPONSIBILITIES:

Primary 

• Managing the full lifecycle of employee relations matters, including issuing and reviewing disciplinary actions, supporting performance evaluations, coaching supervisors on employee performance concerns, and ensuring consistent application of company policies.

• Perform Investigations related to Discrimination and or Harassment claims (within scope of authority) employee complaints ensuring full compliance with Title VII EEOC guidelines.
• Support employee separations, including preparation of documentation, participation in termination processes, , and conducting exit interviews. 
• Handle employee complaints and concerns, ensuring timely, fair, and consistent resolution in alignment with company policies.
• Conduct workplace investigations related to harassment, discrimination, and policy violations; document findings and provide well-supported recommendations.
• Assist with HR programs and cross-functional activities, including benefits coordination, workers’ compensation, and recruitment support as needed.
• Responsible for reviewing disciplinary activity and for tracking employee relations metrics such as turnover, complaints, discipline, etc.
• Collaborate with HR leadership on sensitive or high-risk employee relations matters, ensuring proper documentation and defensible decision-making.
• Support compliance initiatives, audits, and policy updates to ensure alignment with local, State, and Federal employment laws.
• Track and analyze employee relations metrics, including turnover, disciplinary actions, and workplace concerns, and identify opportunities for improvement. 

• Stay abreast of changes in applicable employment laws. 

Secondary

• Assist in the coordination and execution of company events.  
• Perform other related duties, special projects, and HR initiatives as assigned in support of departmental and organizational objectives. 

PHYSICAL REQUIREMENTS:

• While performing the duties of this job, the employee is regularly required to sit and use his/her fingers.
• The employee frequently is required to talk and/or hear. 
• The employee is interchangeably required to sit, stand, and walk. 
• The employee must occasionally lift and/or move up to 10 pounds. 
• Ability to communicate (read and write) effectively in a business environment.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. 

SAFETY REQUIREMENTS:

• Report safety hazards.
• Immediately report incidents involving injury, illness, or property damage.
• Wear protective PPE (Personal Protective Equipment) as instructed or necessary.
• Comply with all company safety policies, procedures, and rules.
• Refuse any unsafe task or operation.
• Participate in safety meetings and training.
• Be constantly aware of their personal safety and that of their coworkers.

SUPERVISION RECEIVED AND EXERCISED:

Receives direct supervision from the Human Resources Assistant Manager and indirectly reports to the Human Resources Director. Does not exercise supervision over any other position but may request assistance from the department’s administrative staff.

CONDITIONS:

Work is performed primarily in a temperature-controlled office environment with moderate noise levels due to routine phone and in-person interactions. The role also requires periodic work outdoors while visiting terminal operations, involving exposure to varying weather conditions such as heat, rain, wind, dust, and industrial fumes.

• We are an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other protected characteristic as outlined by federal, state, or local laws.
• If an applicant with a disability is unable or limited in their ability to use or access our online application center as a result of their disability, they can request reasonable accommodations by sending an email to [email protected] 
• The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.
• The job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.