Bilingual Intake Specialist

About CRC: CRC's mission is to help our neighbors create paths to healthy food, stable homes and safe relationships. We do this through a variety of programs including emergency assistance, domestic violence emergency shelter, counseling, housing stability and access to food. Community Resource Center is widely recognized as the primary provider of social services and domestic violence programs in coastal North County San Diego, serving more than 7,200 people each year.

Position Profile: Under the supervision of the Social Services (SS) Manager, the Intake Specialist is responsible for day-to-day reception and intake duties for the Community Resource Center (CRC). The Intake Specialist provides administrative and clerical support to the Social Services staff, facilitating the intake process for the Social Services Department and the Food and Nutrition Department, ensuring participants are connected to the proper staff for appropriate service delivery. The Intake Specialist maintains confidential participant data and the filing system, and coordinates non-case management related direct participant services, including benefits enrollment assistance and mail services.

Essential Functions and Responsibilities:

• Provide reception duties, resource guidance, emergency services, basic crisis intervention and eligibility screening for participants, callers and visitors requesting assistance via CRC’s Social Services, Food and Nutrition, Domestic Violence and Counseling Programs and maintain an ongoing and accurate understanding of the basic eligibility requirements for each.


• Answer and screen telephone calls, SS Front Desk phone messages and SS Intake emails and walk-in traffic and direct visitors to the appropriate staff.


• Complete initial intake paperwork with Social Services and Food and Nutrition Center participants and make copies of documents for participants waiting to meet with Case Manager for assessment.


• Oversee CalFresh and Medi-Cal benefits enrollment application assistance program; determine preliminary eligibility, schedule appointments, collect and process documentation, communicate with County of San Diego workers and San Diego Hunger Coalition staff, provide paper application assistance and necessary application follow-up support and ensure timely documentation of participant information.


• Maintain Social Services Intake calendar and appointment scheduling.


• Order, inventory and ensure availability of office supplies for Social Services department.


• Maintain cleanliness and organization of Social Services waiting room, Computer Lab, Front Desk and file/copy area; ensure that CRC and appropriate referral collateral are available to participants waiting for services.


• Other duties as assigned.
  

Requirements

• Bilingual in Spanish/English required (ability to speak, comprehend, read, and write).


• Minimum of one-year experience in Human Services or non-profit field working with diverse population strongly preferred.


• Minimum of two years’ experience in word processing, data entry, database management, and use of MS Office software (Word, Excel, Outlook, Publisher).


• Strong customer service, phone, and office management skills.


• Ability to multi-task in a busy office environment.


• Ability to maintain a solution-focused, professional, compassionate attitude during difficult situations.


• Ability to collect, analyze, prioritize and communicate information effectively with an attention to detail.


• Excellent written and verbal communication skills.


• MS Office expertise: Word, Excel, PowerPoint, Outlook.

Benefits: 

• Medical, Dental, Vision, Life AD&D, Accident


• Paid vacation time and sick leave


• 11 paid holidays


• Employer retirement contributions

Community Resource Center is an Equal Opportunity Employer (EOE). All employees must have the legal right to work in the United States without support; sponsorship is not available, nor is relocation assistance.