Bilingual Interviewer

Summary/Objective

The Bilingual Interviewer is responsible for screening and interviewing job seekers to work order specifications for employment with MAU at client sites, setting appointments for interviews, supporting new hire orientations, and sourcing candidates from various sources. Interviewers support administrative tasks such as data entry, receptionist duties and data processing within company systems. This position will also be responsible for engaging in bilingual interviews in both English and Spanish, translating in-person and phone interview notes into English within the Applicant Tracking System.

Position Type/Expected Hours of Work

This is a full-time position. Expected hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Periodic nights and weekends may be required as needed.

Essential Functions

• Use staffing software to search and pre-screen applicants for a variety of clients to check eligibility for hire.


• Maintain and follow a schedule for interviews each day.


• Enforce MAU guidelines and policies daily which can include interactions with applicants, verbally explaining their eligibility for an interview.


• Conduct research for applicants that have worked with a client before and maintain records.


• Translating Spanish interview notes into English within our Applicant Tracking System.


• Conduct bilingual, Spanish and English, behavioral-based interviews in a timely manner.


• Translating documentation for candidates and for internal process documentation.


• Administer assessments to evaluate applicants’ skill levels and review results with Staffing Specialist.


• Return phone calls on a regular basis, answering applicant questions.


• Learn and maintain knowledge of job descriptions, requirements, and client needs.


• Communicate frequently with team members on results and issues.


• Assist Staffing Specialist with formulating candidate lists for open orders.


• Fill in to cover receptionist duties when required – answering phones and processing applicants.


• Recruit qualified candidates through online sourcing portals such as the MAU website, Indeed, and marketing lead generation.


• Schedule appointments for interviews, pre-screening assessments, client interviews, and orientations.


• Participate in MAU safety activities including annual branch safety projects and required safety training.


• Build and maintain working knowledge of basic state/federal employment guidelines to remain compliant.

Competencies

• Proficiency in speaking, reading and writing in Spanish and English


• Flexibility


• Communication Proficiency


• Technical Capacity


• Results Driven


• Strong Sense of Urgency


• Collaboration Skills


• Customer/Client Focus


• Organizational Skills


• Time Management


• Strategic Thinking


• Business Acumen


• Thoroughness

Required Competencies for all MAU Staff:

• Ethical Conduct


• Personal Effectiveness/Credibility

Required Education and Experience

• High School Diploma or GED


• 1-3 years of experience in customer service or a professional work environment


• Experience working with the public


• High degree of proven professionalism


• Fluent in English and Spanish - reading, writing, and speaking

Preferred Education and Experience

• Staffing industry or manufacturing HR experience a plus


• HR certifications or staffing certifications are a plus


• Experience working with an ATS (Applicant Tracking System)


• 2- or 4-year degree in Business, Communications or Human Resources

Supervisory Responsibility

There are no direct supervisory responsibilities. The highest performers will be team players who are well-versed in mentoring.

Career Path Progression from this position

• Staffing Specialist


• Staffing Specialist


• Branch Coordinator


• Staffing Supervisor


• On-site Manager


• On-site Support


• Operations Manager


• Other Corporate Support Functions

Work Environment or Working Conditions

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

This position may require the following to be performed with or without reasonable accommodation:

• Ability to stand/walk for up to 8 hours


• Ability to sit for up to 8 hours

Travel

This position requires little to no travel.

EEO Statement
MAU is an Equal Opportunity Employer. Minorities, women, protected Veterans, and individuals with disabilities are encouraged to apply.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.