Bilingual Leasing Agent

This position is especially well -suited for someone with prior customer service experience, ideally in leasing, property management, hospitality, retail, or another people -focused environment. Previous leasing experience is preferred but not required. Spanish fluency is required to effectively communicate with and support a diverse resident community.

Key Responsibilities

• Greet prospective residents and learn about their needs through thoughtful questions and conversation.
  
• Respond to phone calls, emails, and walk -in inquiries in a friendly, timely, and professional manner.
  
• Accurately document all prospect interactions and maintain organized records using designated systems.
  
• Conduct community and apartment tours, highlighting features and amenities that best fit each prospect’s lifestyle and preferences.
  
• Guide prospects through the leasing and application process, answering questions and ensuring all required information is collected.
  
• Assist with processing applications, obtaining supporting documentation, and preparing lease paperwork.
  
• Maintain current knowledge of apartment availability, pricing, and community offerings.
  
• Work closely with team members to ensure homes are prepared and ready for scheduled move -ins.
  
• Welcome new residents and provide a thorough introduction to the community, amenities, and important information.
  
• Support lease renewals by communicating with residents and assisting with follow -up as needed.
  
• Maintain accurate files, reports, and resident records in accordance with company policies.
  
• Assist with resident communications, community updates, and day -to -day office support.
  
• Participate in outreach efforts, marketing initiatives, and community events to help build a strong sense of community.
  

Community & Culture Expectations

• Treat all residents, prospects, and team members with professionalism, respect, and empathy.
  
• Create a positive, welcoming environment that reflects a commitment to excellent service.
  
• Listen carefully to resident concerns and work collaboratively to help resolve issues.
  
• Demonstrate sound judgment, strong problem -solving skills, and the ability to remain calm in challenging situations.
  
• Contribute to a team -oriented environment and support coworkers when needed.
  
• Participate in team meetings, share ideas, and help maintain a positive and productive workplace culture.
  
• Take an active role in resident events and activities that encourage engagement and community connection.
  

• Strong verbal and written communication skills.
  
• Comfortable using phones, computers, email, and Microsoft Office programs such as Word and Outlook.
  
• Ability to stay organized, manage multiple priorities, and thrive in a fast -paced environment.
  
• Positive, professional demeanor with strong interpersonal skills.
  
• Ability to work independently while also collaborating effectively with a team.
  
• Previous customer service experience preferred; leasing or property management experience is a plus.
  
• Bilingual in Spanish is required.