Bilingual Legal Assistant (Personal Injury Law Firm)

Roebuck Law Firm is a fast-growing Personal Injury Law Firm dedicated to delivering exceptional results for our clients. We value teamwork, growth, and adaptability in our dynamic work environment, and have enjoyed an average growth of 275% each year since we began. As such, we are excited to keep this momentum going strong, and thus, we are seeking a proactive and detail-oriented Bilingual Legal Assistant to join our team and play a vital role in communicating with our Spanish-Speaking clients.

Position Overview:

The Bilingual Legal Assistant will be responsible for a variety of tasks critical to the smooth operation of our firm, including:

• Case File Organization: Ensuring all case files are properly organized and documents are saved in the correct locations within our system.
• Medical Records Management: Obtaining and organizing medical records and bills and ensuring that we are not missing bills and records from any providers.
• Insurance Follow-Ups: Communicating with insurance adjusters to follow up on correspondence and case status.
• Scheduling & Coordination: Scheduling meetings with clients, adjusters, attorneys, and other key appointments.
• Administrative Support: Providing comprehensive support to case managers and attorneys.
• Team Player Duties: Serving as a back-up receptionist and assisting with other tasks as needed to contribute to the success of the team.

Key Responsibilities:

• Bilingual Proficiency: Fluent in English and Spanish to communicate with both English and Spanish speaking clients and translate for fellow colleagues who do not speak Spanish.
• Adaptability: A “can-do” attitude with the flexibility to assist wherever needed.
• Detail-Oriented: Strong organizational skills and attention to detail.
• Professionalism: Excellent communication skills and a client-focused approach.
• Team Player: A collaborative attitude and willingness to contribute to a supportive work environment, even for assignments that are outside the normal job duties of a typical legal assistant position.

What We Offer:

A supportive work environment, opportunities for professional development, and opportunities for advancement within a growing firm.

• Fluency in both English and Spanish (spoken and written) is required, including the ability to effectively communicate with Spanish-Speaking clients regarding medical and legal terminology is a mandatory for this position.
• 1-3 years of experience in a legal assistant role, preferably in a personal injury law firm.
• Familiarity with legal terminology and phases during pre-litigation.
• Proficiency in case management software (experience with Filevine is a plus).
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks and deadlines effectively.
• Excellent communication and interpersonal skills.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook).
• If you are a motivated and bilingual professional looking to make a difference, please email your resume and a brief cover letter as to why you think you would be a good fit for our firm to [email protected].

Why Join Us?

• Competitive hourly rate ranging from $17 to $26 per hour (dependent on experience) with potential for advancement.
• 12 Holidays plus 13 paid days off per year (i.e., five (5) weeks of paid days off per year).
• Large employer contributions to Health, Dental, and Vision Insurance insurance
• Remote work opportunities/flexible work schedule available after completion of 90-day initial probationary period.
• Opportunity to grow within a thriving personal injury law firm.
• Supportive team culture that values and rewards hard work and adaptability.
• Emphasis on providing employees with a manageable case load to foster quality over quantity and maintain a healthy work-life balance.

Please complete the brief quiz below and include your responses in your email:

1. What experience do you have in administrative and/or customer service roles? 
2. A potential client calls and is upset with our services. How do you approach this conversation? 
3. What taks are common for a Legal Assistant in a personal injury law firm? 
4. How do you prioritize multiple tasks to complete in a case? 
5. A client is hesitant to provide personal information over the phone. How do you address their concerns? 
6. Explain the statute of limitations for personal injury cases in our state. 
7. How would you handle a situation where a potential client's case falls outside our firm's area of expertise? 
8. What strategies do you use to build rapport with potential clients quickly? 
9. A medical provider has not responded to your request for medical records and bills after three days. What do you you do? 
10. Describe your process for documenting client information accurately and efficiently. 
11. What do you believe is the timeline of a personal injury case with $100,000 limits and please explain what a client's medical treatment would look like to get the policy limits.
12. A potential client is considering another law firm. How do you convince them to choose us? 
13. What questions would you ask to assess the strength of a potential personal injury case? 
14. How do you explain the life cycle of a personal injury case that's never been in a car accident before?  
15. A client becomes argumentative during a phone call. How do you de-escalate the situation? 
16. Do you have experience with Filevine before? If so, how many years? If not, please explain if you have any experience with case management software and explain which type, and how many years you've used it.
17. How do you ensure client confidentiality during the case process?
18. A potential client calls about an incident that occurred two years ago. What do you do? 
19. Role-play scenario: I'm a potential client calling about a car accident that happened yesterday. Walk me through the pieces of evidence you'd ask the client for.

We look forward to hearing from you!