Bilingual Medical Assistant (FT Days)

Description

 White Rock Medical Center is a community-based hospital located near the historic White Rock Lake community, that serves the Dallas, Garland, Mesquite and surrounding areas. We specialize in a wide range of services including comprehensive medical/surgical care, bariatric, cardiology, outpatient and emergency medicine.

Our mission is to deliver exceptional healthcare with compassion and excellence.

White Rock Medical Center is seeking compassionate, care-minded individuals to join our company and make a difference. As a member of the White Rock Medical Center team, you can advance your skills while working in a supportive and patient focused environment.

Apply today!

Why join White Rock Medical Center?

• Competitive salary and benefits
• Employee programs and events.
• Paid Time Off and 7 Company Holidays.
• Employer paid life insurance.
• Additional voluntary benefits such as STD, LTD, etc.

Position Summary:

We are seeking a dependable and adaptable Medical Assistant to join our team in a hybrid front desk and clinical role. This position is ideal for someone who is organized, patient-focused, and eager to grow in both administrative and clinical areas. The role includes insurance verification, front desk responsibilities, and basic clinical support, such as rooming patients, recording vitals, and assisting with procedures. Phlebotomy experience is a plus, but we are willing to train.

Key Responsibilities:

Front Desk / Insurance Verification:

• Greet and check-in patients with professionalism and warmth
• Verify insurance eligibility and coverage before appointments
• Collect co-pays, update patient demographics, and answer billing questions
• Schedule appointments and manage incoming calls/messages
• Maintain accurate records and support smooth patient flow
• Ensure HIPAA compliance and maintain patient confidentiality

Clinical Support:

• Room patients and document the reason for visit/chief complaint
• Take and record vital signs (temperature, blood pressure, pulse, etc.)
• Collect a brief patient history for provider review
• Assist providers with basic procedures and patient care
• Perform or learn phlebotomy (blood draws) and handle lab specimens
• Maintain clean and fully stocked exam rooms
• Follow infection control and safety protocols

Cross-Training Expectation:

• Must be willing and able to rotate between front desk and clinical responsibilities
• Flexibility to support various needs of the clinic each day
• Work collaboratively with all clinic staff in a fast-paced environment

Requirements

Qualifications:

• High school diploma or equivalent required
• Completion of a Medical Assistant program strongly preferred
• Front desk and insurance verification experience required
• Clinical experience (rooming, vitals, assisting) preferred
• Phlebotomy certification a plus—or must be willing to learn
• Excellent communication and multitasking skills
• Proficiency with EMR systems (e.g., Epic, Athena, eClinicalWorks)
• Bilingual candidates encouraged to apply