Bilingual Medical Office Administrative Assistant

About the Role:

We are hiring a Medical Office Administrative Assistant to support front-office operations in a patient-focused medical practice. The ideal candidate is reliable, friendly, organized, and fully bilingual in English and Spanish. This role is great for someone looking to grow in the medical field and build experience with insurance, referrals, and administrative workflows over time.

Benefits:

• Full medical benefits included after 90 days of employment. 


• Vision/Dental are not covered by employer; employee may opt in. 


• 14 days of PTO that is granted after one year of service

Primary Responsibilities:

Patient Interaction & Communication

• Answer incoming phone calls, route messages, and assist with patient questions.


• Check patients in and out, collect payments/copays, and confirm demographic information.


• Communicate clearly with patients in both English and Spanish — verbally and in writing.

Scheduling & Office Operations

• Schedule and confirm patient appointments.


• Maintain organized patient flow and provider calendar.


• Assist with scanning, faxing, maintaining records, and general clerical tasks.

Insurance & Authorization Support
Training will be provided — experience is a plus, not required at start.

• Verify insurance eligibility and benefits.


• Support referral and prior authorization submissions as skills develop.


• Assist with documentation needed for insurance and continuity of care.

Required Skills & Qualifications:

• Fully bilingual in English & Spanish — spoken and written.


• Professional phone etiquette, strong communication skills, and positive patient-facing demeanor.


• Basic computer proficiency (email, scheduling, data entry).


• Reliable, punctual, organized, and able to multitask in a fast-moving office.

Preferred, but Not Required:

(Candidates with these skills may start at the higher end of the range.)

• Experience working in a medical office or customer service role


• Familiarity with insurance verification, referrals, and prior authorizations


• Experience with EMR/EHR software or medical scheduling systems