Bilingual Medical Receptionist (Outreach)

Come join our team! We are hiring for a Bilingual Medical Receptionist.

Texas Health Action (THA) is a community-informed non-profit organization dedicated to providing access to culturally affirming, quality health services in a safe and supportive environment, with expertise in serving LGBTQIA+ people and those impacted by HIV. Kind Clinic proudly serves Texas with four vibrant locations: two in Austin, one in San Antonio, and another in Dallas plus virtual care services available to all residents across Texas. Bolstered by Waterloo Counseling Center and a passionate team of over 250 dedicated employees and volunteers, THA is at the forefront of promoting healthcare equity and accessibility throughout the state. Read more about THA here: http://texashealthaction.org.

Texas Health Action is seeking a Bilingual Medical Receptionist for our Central/North Austin Testing and Outreach Clinic to handle all the daily administrative tasks required to keep clinical reception operations running smoothly. This person will attend to patients upon check in, coordinate and organize appointments and documentation to facilitate the smooth running of the healthcare environment, and support delivery of quality patient care.  

What you would do:

• Greet patients; screen and handle inquiries (in clinic, or if applicable, offsite at mobile testing events) 
• Register patients according to established protocols  
• Ensure patient information is accurate  
• Inform patients of medical office procedures and policy  
• Maintain and manage patient records  
• Move patients through appointments as scheduled  
• Schedule patient appointments  
• Report statistics as required  
• Manage incoming and outgoing post  
• Maintain stock of forms and office supplies  
• Ensure reception area is well maintained, neat and clean  
• Ensure inventory of items in reception area are stocked  
• Safeguard patient privacy and confidentiality  
• Complete other clerical duties and office tasks as assigned  
• Creates processes and systems that benefit clinic flow. 
• Manages the clinic Visitor log and keeps it up to date. 

How you describe your skills:

• Listening is one of your key strengths. You are also able to manage highly confidential information and situations with the utmost discretion
• You are the model of the organization’s values and people can readily point to you as an example of how to ‘be’
• You “love” what you do
• You like to plan, but you are ok with plans changing and can effectively help others manage change
• Excellent verbal and written communication skills
• You consistently meet or beat deadlines in a fast-paced, quickly changing environment
• You are able to organize daily workload by priorities
• You have great attention to detail while able to see the bigger picture
• You have a passion and connection to the communities we serve
• You are adaptable and able to manage change
• You understand when it is prudent to seek outside expertise

• Your friends describe your personality as “positively contagious”
• You balance People and Process
• You value great benefits and a mission driven work culture
• Ability to perform physical tasks related to office administration (such as seeing, sitting, typing, standing, walking, turning, reaching, bending, stooping, and turning during the course of the day)
• Ability to lift and carry up to 25 pounds on a regular basis.

Compensation:

Based on job duties and requirements, this position has an hourly pay range of $21.63 to $23.18. Initial placement within this range will be based on hired candidate's qualifications and relevant experience.

Applicant Information:

• Submitting official transcripts, diplomas, certifications and licenses may be required prior to final offer. Unofficial transcripts and copies of other relevant documents may be attached to the application for consideration in advance.
• Information regarding employment history as it relates to the qualifications of the position may be needed for employment verification.
• The applicant selected for employment is subject to a pre-employment background check. A history of conviction may not automatically disqualify an applicant. Applicants with a history of conviction may be considered on a case-by-case basis, after individualized assessment of factors including the nature of the conviction, the job duties and responsibilities, the length of time since the conviction, and evidence of mitigation or rehabilitation. If required for the position, a physical, motor vehicle record evaluation, and additional background checks may be conducted.

EEO Statement: Texas Health Action is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Your previous work life and education must include:

• High School Diploma
• 1 year experience in a medical setting
• Knowledge of medical terminology, procedures and diagnosis
• Knowledge of computer and relevant software applications
• Knowledge of general administrative and clerical procedures
• BLS/CPR Certified
• Bilingual: English and Spanish

Your previous work life and education ideally include:

• Prior experience in a non-profit organization
• Prior experience working with historically underserved populations
• Working knowledge of HIPAA regulations
• Working knowledge of electronic medical record software
• Working knowledge of healthcare insurance preferred

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403b)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Holidays)
• Disability (Short Term & Long Term)
• Training & Development