Bilingual Office Support - English/Spanish

We have a great, ENTRY-LEVEL opportunity for a bright, ambitious newcomer to learn about and grow within the mortgage industry! Are you detail-oriented and customer focused? Are you fluent in English and Spanish? Have you been looking for a great company that's family owned, who recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

Why you’ll love working here

• Enjoy a consistent in-office schedule at our Corporate Office in Newark’s historic downtown square.
• Choose from flexible hours: 8:30 AM – 5:00 PM with a 30-minute lunch, or 8 AM – 5 PM / 8:30 AM – 5:30 PM with a 1-hour lunch.
• Generous PTO, 10 paid holidays, plus a day off for your birthday!
• Full benefits package (including pet insurance!) first of the month after your first 30 days.
• 401(k) option with a generous company match —helping you grow your retirement savings faster.
• Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
• Join a stable, employee-focused company that’s been growing since 1993.

• Must be fluent in English and Spanish, with strong verbal and written communication skills in both languages.
• HS diploma or equivalent.
• Requires skills in office procedures and Microsoft Office Applications or equivalent software.
• Strong attention to detail and organizational skills.
• Previous office experience is preferred but not required.

What your day will look like

The primary objective of this role is to assist customers through efficient administrative processing of mortgage loan(s) throughout the mortgage loan process.

Someone in this position must be able to instill confidence in and build trust with the Production Specialists (processors) and Mortgage Specialists (loan officers). Furthermore, they must interact with other employees to foster an atmosphere of exceptional customer service and a work environment that is edifying and supportive, creating Raving Fans both internally and externally.

The following duties are shared between our office support staff:

• Respond promptly and professionally to email correspondence from the Loan Officer.
• Initiate and follow up on all verification requests necessary to complete a loan package. (i.e. verification of mortgage, verification of deposit, verification of employment, etc.)
• Order required documentation such as appraisals, title searches, and payoffs.
• Follow up and update the status of all ordered items to ensure timely completion.
• Communicate with the Loan Processor regarding the status of required loan items.
• Submit complete loan packages to the underwriter and address conditions from conditional approvals.
• Ensure loan packages are complete and notify the Loan Processor to advance the file.
• Adhere to established deadlines and performance standards.
• Maintain accurate and up-to-date notes in each loan file.
• Provide front desk support as scheduled and/or needed, including answering multi-line phone systems and greeting visitors.
• Upload received documentation into the Loan Operating System (LOS).
• Communicate clearly and effectively to internal and external partners.
• Any other miscellaneous duties as required to process mortgage files and provide excellent customer service, as assigned.

About Us

Equity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 22 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 33rd year in business and are continuing to grow! Come join our team!

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.