Bilingual Operations Specialist

Job Purpose: Responsible for accurately documenting, tracking, and coordinating the vehicles that come into Port to port. You will support the Operations department by assisting the Shipping and Receiving team in achieving an efficient and error-free shipping process for your customers. This position reports directly to the Operations Supervisor and Managers.

Essential Responsibilities:

· Request booking details from the Shipping Companies to enter in the BNI.

· Upload the CCR to the BNI, including the material used for loading.

· Request for Pick Ups Numbers to Shipping Companies.

· Assist and coordinate Container Carriers as instructed by Ops.

· Enter Inspections in the BNI system and include the image depending on volume.

· Enter locations in the BNI

· Inspection Error Control.

· Respond to Photo requests.

· Assist in general operations

· Walk-In Customer Service and Telephone Customer Service.

· Control of daily photos of the load (loading)

· Reception of tow truck drivers including noting if/when the tow truck driver brought the car, and if it was brought in with the title.

· Payment to the towing companies and income of the payment in the BNI as well as payments of clients that cancel in the office.

· Entry of Storage in the BNI with corresponding storage fee depending on who must pay the storage.

· Control of Photos of Vehicles Received.

Requirements:

· High School Diploma

· Strong problem-solving skills

· Proficient in Microsoft Word, Excel, and PowerPoint

· Work effectively in a fast-paced environment

· Strong computer and internet skills.

· Must be Bilingual Spanish/English.

· Ability to multi-task. Exceptional attention to detail.

· Self-motivated with a strong sense of urgency, performs well under stress.

· Strong interpersonal skills to communicate effectively with all levels of personnel

· Must pass background screen, drug tests.