Bilingual Operations Training Manager

The Bilingual Operations Training Manager leads the training and certification of Tangent Materials' operations workforce, in both English and Spanish. Reporting to the Learning & Development Program Manager, the role brings hands-on knowledge of manufacturing operations to training delivery, manages a team of on-the-job trainers, and supports the L&D Program Manager with training documentation, the course catalog, and the training calendar.

In partnership with Operations leadership, this manager makes sure every operations employee can understand, perform, and verify the safety, quality, and equipment procedures their role requires. The role measures how training improves safety, quality, and output.

ROLES AND RESPONSIBILITIES

Operations Training Design & Delivery

• Design, deliver, and continuously improve training for all operations roles, including onboarding, equipment operation, safety, quality, and refresher courses.
• Partner with operations managers and supervisors to ensure proper training of new hires and develop existing staff to meet the needs of a rapidly growing business.
• Build and maintain skills matrices and job-specific qualification checklists and verify employee competency through observed sign-offs.
• Supervise, lead, and develop a team of on-the-job trainers who deliver training on each shift.
• Ensure employees are trained on, and comply with, safety procedures and quality standards; partner with Safety and Quality teams to close training gaps found through incidents or audits.
• Support the continuous improvement process by building training around new or revised processes, equipment, and standards.
• Bilingual Training Documentation & Course Catalog
• Support the L&D Program Manager in organizing and maintaining all operations training documentation, including standard operating procedures, work instructions, course materials, certifications, and completion records.
• Translate or oversee translation of SOPs, safety materials, and training content so every document is accurate and consistent in both languages.
• Help the L&D Program Manager build and maintain a training catalog organized by position, function, and competency, so every operation’s role has clearly defined required and recommended training.
• Promote training programs to employees in both languages to drive participation.

Training Platforms, Records & Reporting

• Administer operations training content and records in Tangent's training platforms (LMS and related systems), including enrollment, course publishing, and completion reporting.
• Maintain data integrity across training records and serve as the primary contact for operations training-platform questions.
• Maintain reporting on training participation, completion, certification, and impact on safety, quality, and productivity metrics.
• Perform other related duties as assigned.

REQUIRED SKILLS/ABILITIES

• Full professional fluency, spoken and written, in English and Spanish, including the ability to translate technical and safety content accurately. 
• Demonstrated experience utilizing training design tools (such as Canva and Articulate 360) to design and deliver training in a manufacturing or production environment. 
• Experience building and managing training curricula across multiple roles, plus administering an LMS or similar training platform.
• Strong supervisory, leadership, and facilitation skills.
• Excellent organizational and time management skills with attention to detail. 
• Strong analytical and problem-solving skills, including data-driven reporting for leadership.
• Proficient with Microsoft Office Suite or related software. 

EDUCATION AND EXPERIENCE 

• Bachelor’s degree in manufacturing, Engineering, Human Resources, Education, Organizational Development, Business, or a related field preferred, or equivalent professional experience. 
• 2+ years of experience delivering or managing workforce training required. 
• 3+ years of manufacturing experience preferred. 

PHYSICAL REQUIREMENTS 

• Ability to work in a fast-paced manufacturing environment, including regular time on the production floor and in other operations areas as needed. 
• Ability to sit or stand for extended periods, including prolonged periods at a desk and computer. 
• Must follow all plant safety rules and wear required personal protective equipment.