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Bilingual Patient Access Specialist - Orlando

Job Description - Bilingual Patient Access Specialist - Orlando


Requirements




## Requirements



- Strong, accurate data entry skills 



- Bilingual English & Spanish


- Previous work experience in **Specialty Pharmacy** or **Customer Service** (preferred) 



- Professional-level computer skills, including (but not limited to): 



  - Microsoft Office 



  - Email 



  - Web-based applications 



  - Keyboarding skills 



- Experience working with people in **high-pressure, time-sensitive situations** (telephone or face-to-face), involving: 



  - Problem-solving 



  - Decision-making 



  - Excellent judgment and customer service skills 



  - (Experience may be gained through a combination of work experience and post-high school education; not limited to a traditional customer service setting.) 



- Strong multi-tasking and time management abilities 



- Ability to function in a **high-volume, fast-paced environment** 



- Dependable with a strong work ethic 



- Ability to accept and implement feedback and coaching 







## Preferred Experience



- Experience working with **databases (CRM preferred)** or a tracking system; **Salesforce CRM** experience a plus 



- Experience in a **health care or pharmaceutical industry environment** 



- Understanding of challenges associated with patients’ medical conditions








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