Bilingual Patient Collections Specialist (Entry Level)

Job Summary

We are looking for a bilingual (English/Spanish) Patient Collections Specialist to help our home health company follow up on patient balances after insurance claims have been processed.

These balances may include copays, coinsurance, deductibles, or other patient responsibilities. This role involves contacting current or former patients to explain their balance, answer questions, and assist with payment arrangements.

This is an entry-level position, and we will train the right candidate. We are looking for someone who is organized, professional, and comfortable speaking with patients about billing matters.

Responsibilities

• Review patient invoices after insurance payments


• Contact patients or responsible parties about outstanding balances


• Explain charges such as copays, coinsurance, and deductibles


• Follow up on unpaid balances by phone, email, or statements


• Help patients set up payment plans when needed


• Document calls, notes, and payment activity in the system


• Work with the billing team to resolve account questions


• Maintain a professional and respectful approach when speaking with patients


• Track and follow up on open accounts

Requirements

• Bilingual in English and Spanish (required)


• Strong communication and customer service skills


• Organized and detail-oriented


• Comfortable speaking with patients about billing and payments


• Basic computer skills


• Ability to manage multiple accounts and follow up on balances

Preferred (Not Required)

• Experience in customer service, collections, or a medical office


• Basic understanding of medical billing or insurance


• Experience with accounts receivable or payment collections